Job Summary

Flipkart, Indias leading e-commerce platform, is looking for dedicated and detail-oriented professionals to join our Online Order Processing & Tracking team. This role is crucial in ensuring seamless order fulfillment, accurate tracking, and excellent customer satisfaction. As part of our operations team, you will be responsible for processing customer orders, monitoring their progress, coordinating with logistics, and resolving any shipment-related issues.

This is an excellent opportunity for individuals who thrive in a fast-paced environment, have strong problem-solving skills, and are passionate about delivering a smooth online shopping experience to millions of customers.

Key Responsibilities

• Order Processing: Verify and process customer orders efficiently to ensure timely dispatch.

• Order Tracking & Monitoring: Track shipments and provide real-time updates on order status.

• Issue Resolution: Address order discrepancies, delays, or cancellations, and coordinate with logistics partners to resolve issues.

• Customer Support Coordination: Work with customer service teams to handle queries related to deliveries, returns, and refunds.

• Collaboration with Warehouse & Logistics: Communicate with warehouse and courier teams to streamline operations.

• Data Entry & Reporting: Maintain accurate records of orders, shipping details, and customer interactions for reporting purposes.

• Quality Control: Ensure adherence to Flipkarts standards for order accuracy and timely delivery.

Required Skills and Qualifications

• Bachelors degree in Business, Supply Chain Management, Commerce, or a related field.

• Basic knowledge of e-commerce operations and order fulfillment processes.

• Proficiency in Microsoft Office (Excel, Word) and order management software.

• Strong attention to detail and ability to work with large amounts of data.

• Good communication skills in English and Hindi (or any regional language).

• Ability to multitask and handle high-pressure situations efficiently.

• Problem-solving mindset with a proactive approach to issue resolution.

Experience

• 0-3 years of experience in e-commerce operations, logistics, order processing, or supply chain management.

• Freshers with strong analytical skills and a keen interest in e-commerce are encouraged to apply.

Working Hours

• Full-time role with rotational shifts, including weekends and holidays as per business requirements.

• Flexible work hours, with options for day and night shifts.

Knowledge, Skills, and Abilities

• Understanding of e-commerce logistics and supply chain processes.

• Ability to work with order tracking tools and CRM software.

• Analytical thinking to assess order trends and optimize processing time.

• Strong organizational and time-management skills.

• Ability to work collaboratively with different teams, including customer support and warehouse staff.

Benefits

• Competitive salary with performance-based incentives.

• Health insurance and other employee benefits.

• Opportunities for career growth and development in Indias top e-commerce company.

• Employee discounts on Flipkart products.

• Paid leaves, including annual leave, sick leave, and maternity/paternity benefits.

• Work-from-home options available for select roles.

Why Join Flipkart?

• Be part of Indias largest e-commerce company, driving innovation and customer satisfaction.

• Work in a dynamic and fast-paced environment that encourages learning and growth.

• Opportunity to work with leading professionals in the industry.

• Employee-centric policies and a strong emphasis on work-life balance.

How to Apply

Interested candidates can apply by submitting their resume and cover letter through the Flipkart Careers portal or by sending their application to us. Shortlisted candidates will be contacted for an interview.

Join Flipkart and be a part of our journey to redefine online shopping in India!