Flipkart require freshers and experienced candidates in bengaluru

Flipkart

Available Locations: Bengaluru, Karnataka

Job Description

Job Summary:

Flipkart, one of India's leading e-commerce platforms, is looking for dynamic and passionate individuals to join our customer support team. Whether you are a fresher or an experienced professional, this role offers opportunities to make a significant impact by delivering exceptional customer service. Join a fast-paced, innovative, and collaborative environment where your contribution will shape the future of e-commerce in India.

Key Responsibilities:

• Provide prompt and efficient customer service through various communication channels such as phone, email, and chat.


• Assist customers with inquiries, complaints, and technical issues, ensuring timely and accurate resolution.


• Maintain a high standard of professionalism and positive attitude while interacting with customers.


• Handle multiple queries simultaneously, ensuring each customer’s issue is fully addressed.


• Escalate complex issues to appropriate teams while ensuring follow-up and resolution.


• Continuously update customer information and interactions in the company’s CRM system.


• Collaborate with cross-functional teams to improve customer experience and satisfaction.


• Stay updated with product knowledge and service offerings to provide accurate information to customers.

Required Skills and Qualifications:

• Excellent communication skills in English (both verbal and written).


• Strong problem-solving abilities and the ability to think critically.


• Ability to work well in a team and under pressure.


• Familiarity with basic computer applications such as MS Office.


• A customer-centric mindset with a passion for providing quality service.


• High attention to detail and ability to multitask effectively.


• Flexibility to work in rotational shifts, including weekends and holidays.

Experience:

• Fresher candidates are welcome to apply; training will be provided.


• Experienced candidates with 1-3 years of customer service experience are preferred but not required.

Working Hours:

• Full-time position with flexible working hours.


• Rotational shifts, including weekends and holidays.

Knowledge, Skills, and Abilities:

• Strong communication and interpersonal skills.


• Ability to work independently and as part of a team in a dynamic environment.


• Basic knowledge of e-commerce platforms and digital services.


• Ability to adapt quickly to new systems and tools.


• A positive and enthusiastic attitude with a strong customer service orientation.

Benefits:

• Competitive salary package.


• Comprehensive health insurance.


• Paid leave and holiday benefits.


• Employee discounts and perks on Flipkart products.


• Learning and development opportunities, including training programs.


• Career growth and advancement opportunities within Flipkart.


• A dynamic and supportive work environment that promotes work-life balance.

Why Join Flipkart:

• Join one of India’s most innovative and fast-growing companies in the e-commerce industry.


• Be part of a passionate and dedicated team that values creativity, problem-solving, and customer satisfaction.


• Opportunities for career progression in a company that values talent and performance.


• Work in a flexible and inclusive work environment where your contributions are recognized and appreciated.


• A chance to grow and enhance your professional skills through regular training and mentorship.

How to Apply:

Interested candidates are encouraged to apply directly via the Flipkart careers page. Please submit your updated resume and a brief cover letter highlighting your suitability for the position. We look forward to welcoming motivated individuals to our team!