Job Summary

American Airlines is seeking dedicated and customer-focused professionals to join our remote Customer Service team. As a Remote Customer Service Representative, you will be the first point of contact for passengers, assisting them with flight bookings, travel inquiries, and resolving any concerns. This role offers the flexibility to work from home while contributing to one of the worlds leading airlines. If you have strong communication skills and a passion for providing excellent customer service, we encourage you to apply.

Key Responsibilities

• Handle inbound and outbound customer calls related to flight bookings, cancellations, modifications, and general inquiries.

• Provide assistance with baggage claims, loyalty program accounts, and other customer service-related issues.

• Ensure a high level of customer satisfaction by delivering professional and courteous service.

• Troubleshoot customer concerns and provide accurate information on policies, procedures, and travel guidelines.

• Work closely with internal teams to resolve passenger issues and provide timely updates.

• Maintain accurate records of customer interactions in the system.

• Uphold American Airlines values and commitment to delivering exceptional travel experiences.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Excellent verbal and written communication skills in English.

• Strong problem-solving abilities and a customer-first mindset.

• Ability to multitask and work efficiently in a fast-paced environment.

• Proficiency in using customer service software, email, and chat tools.

• Comfortable working independently while adhering to company policies and performance standards.

Experience

• Minimum of 1-2 years of customer service experience, preferably in the airline, hospitality, or travel industry.

• Previous experience in remote work or a call center environment is a plus.

• Familiarity with airline reservation systems (e.g., Sabre) is beneficial but not required.

Working Hours

• Flexible scheduling, including weekends and holidays, based on business needs.

• Full-time and part-time opportunities available.

• Shift-based work with competitive compensation for evening and overnight shifts.

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to retain information about airline policies and procedures.

• Quick learner with adaptability to new systems and processes.

• Strong interpersonal skills to engage with customers effectively.

• Ability to remain calm and professional in high-pressure situations.

• A reliable home internet connection and a quiet workspace.

Benefits

• Competitive salary with performance-based incentives.

• Travel perks, including discounted and complimentary flights for employees and their families.

• Health, dental, and vision insurance.

• Retirement savings plan with company contributions.

• Paid time off, sick leave, and holiday pay.

• Opportunities for career growth and professional development.

Why Join American Airlines?

• Work for one of the world’s largest and most recognized airline brands.

• Enjoy the flexibility of working from home while making a meaningful impact.

• Be part of a diverse and inclusive workplace culture.

• Access exclusive travel benefits and industry-leading perks.

• Join a team that values innovation, customer service, and employee well-being.

How to Apply

If you are ready to start your journey with American Airlines, apply today! Submit your online application, including a resume and cover letter, through our official careers page: American Airlines Careers