Job Summary

American Airlines is seeking dedicated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will be the first point of contact for our valued passengers, providing exceptional support and resolving inquiries with professionalism and efficiency. If you thrive in a fast-paced environment, have excellent communication skills, and are passionate about delivering world-class service, this opportunity is for you!

Key Responsibilities

• Handle inbound customer inquiries related to reservations, flight changes, policies, baggage, and general travel information.

• Provide personalized solutions by understanding customer needs and ensuring a seamless experience.

• Process bookings, cancellations, and modifications while adhering to American Airlines policies and procedures.

• Assist customers with loyalty program (AAdvantage) inquiries, including mileage redemption and account management.

• Collaborate with internal teams to resolve customer issues efficiently.

• Maintain detailed and accurate records of customer interactions in our system.

• Uphold American Airlines commitment to safety, reliability, and excellent service.

Required Skills and Qualifications

• High school diploma or equivalent (Bachelors degree preferred).

• Strong verbal and written communication skills.

• Ability to multitask and handle a high volume of customer interactions.

• Tech-savvy with proficiency in computer systems, CRM software, and online booking tools.

• Exceptional problem-solving skills and the ability to remain calm under pressure.

• Flexibility to work in different shifts, including weekends and holidays.

Experience

• Entry-level candidates with a passion for customer service are encouraged to apply.

• Previous experience in customer support, hospitality, or the airline industry is a plus.

Working Hours

• Flexible shifts available, including mornings, evenings, weekends, and holidays.

• Full-time positions require a commitment of 40 hours per week.

Knowledge, Skills, and Abilities

• Knowledge of airline industry regulations and policies (preferred but not required).

• Strong interpersonal skills to build positive relationships with customers.

• Ability to work independently while being a proactive team player.

• High attention to detail and accuracy in handling customer transactions.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• 401(k) retirement savings plan with company match.

• Paid time off, including vacation, holidays, and sick leave.

• Travel benefits, including discounted and complimentary flights for employees and eligible family members.

• Career development and training opportunities within American Airlines.

Why Join American Airlines?

At American Airlines, we believe in connecting people and creating unforgettable travel experiences. As part of our team, you will have the opportunity to grow within one of the worlds largest airlines, enjoy industry-leading benefits, and be part of a company that values diversity, inclusion, and employee well-being.

How to Apply

If you are ready to embark on an exciting career in the airline industry, apply today! Click here to submit your application and join the American Airlines team. We look forward to welcoming you aboard!