Job Summary

Join American Airlines, one of the worlds leading airlines, and become a part of a dynamic team committed to delivering exceptional customer experiences. We are looking for Remote Customer Service Representatives to assist passengers with their travel needs, provide top-tier service, and uphold our reputation for excellence. This is a fantastic opportunity for individuals who are passionate about aviation, customer service, and working in a fast-paced, team-oriented environment—all from the comfort of home.

Key Responsibilities

• Assist customers via phone, email, and chat with booking, cancellations, rescheduling, and general inquiries.

• Provide accurate and up-to-date information on flight schedules, policies, and travel requirements.

• Address and resolve customer concerns professionally and efficiently.

• Offer personalized solutions to enhance customer satisfaction and loyalty.

• Collaborate with internal departments to ensure seamless customer service.

• Maintain confidentiality of customer information and adhere to all company policies.

Required Skills and Qualifications

• High school diploma or equivalent (Associates or Bachelors degree preferred).

• Exceptional communication skills, both verbal and written.

• Strong problem-solving abilities and a customer-first mindset.

• Proficiency in using computers, CRM software, and online booking systems.

• Ability to multitask, work under pressure, and meet performance metrics.

• Comfortable working in a remote environment with reliable internet access.

Experience

• Minimum 1-2 years of customer service experience (preferably in the travel, hospitality, or airline industry).

• Experience handling inbound/outbound calls and resolving customer issues.

• Prior experience in a remote work environment is a plus.

Working Hours

• Flexible shifts, including evenings, weekends, and holidays, based on operational needs.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong attention to detail and organizational skills.

• Ability to work independently while maintaining team collaboration.

• A passion for travel and customer service.

• Fluency in English is required; bilingual candidates (Spanish, French, etc.) are preferred.

Benefits

• Competitive pay with performance-based incentives.

• Travel perks, including discounted flights for employees and eligible family members.

• Comprehensive health benefits (medical, dental, vision).

• 401(k) retirement plans with company match.

• Paid time off (PTO) and holiday pay.

• Career advancement opportunities within American Airlines.

• Work-from-home flexibility with a supportive virtual team environment.

Why Join American Airlines?

• Be part of a world-class airline known for its customer service and innovation.

• Enjoy the flexibility of remote work while making a real impact on travelers experiences.

• Take advantage of exclusive employee benefits and travel opportunities.

• Work in a supportive, inclusive, and diverse corporate culture.

How to Apply

If you are ready to take flight with American Airlines, apply today! Click the Apply Now button on our official careers page and submit your resume along with a brief cover letter outlining your relevant experience. Our hiring team will review applications and reach out to qualified candidates for interviews.

Start your journey with American Airlines today—where your career can soar to new heights!