Job Summary

Fresher Jobs Hub is looking for enthusiastic and customer-focused individuals to join our remote customer support team. As a Customer Support Representative, you will be the first point of contact for customers, assisting them with inquiries, troubleshooting issues, and ensuring a smooth customer experience. This role is ideal for individuals who enjoy problem-solving, have excellent communication skills, and thrive in a remote work environment.

Whether you are looking for a full-time job, part-time work, or flexible hours to fit around your lifestyle, this is a great opportunity to gain experience in a dynamic and growing industry.

Key Responsibilities

• Handle customer inquiries via email, chat, and phone in a professional and friendly manner.

• Provide accurate information about products, services, and company policies.

• Resolve customer complaints efficiently and escalate issues when necessary.

• Maintain customer records by updating account details and tracking interactions.

• Work collaboratively with other departments to improve customer satisfaction.

• Follow company guidelines and processes to ensure high-quality service delivery.

• Adapt to new tools and technologies to enhance the customer support experience.

Required Skills and Qualifications

• Strong communication skills (verbal and written) in English.

• Excellent problem-solving and active listening abilities.

• Ability to handle multiple customer interactions simultaneously.

• Proficiency in using computers, email, and live chat software.

• Self-motivated and able to work independently in a remote setting.

• A positive attitude and a customer-first mindset.

Experience

• No prior experience required—full training provided!

• Experience in customer service, retail, or call center roles is a plus but not necessary.

• A passion for helping others and ensuring a great customer experience.

Working Hours

• Flexible working hours available: Full-time, part-time, or shift-based.

• Opportunity to choose shifts that fit your schedule, including evenings and weekends.

• Remote work allows you to work from anywhere in the UK.

Knowledge, Skills, and Abilities

• Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a bonus.

• Ability to stay calm under pressure and handle difficult conversations with professionalism.

• Quick learner with a proactive approach to problem-solving.

• Strong organizational skills and attention to detail.

Benefits

• Competitive pay with performance-based incentives.

• Work from the comfort of your home with a flexible schedule.

• Training and career development opportunities.

• Supportive and inclusive team culture.

• Opportunity to gain valuable experience in a growing industry.

Why Join Us?

At Fresher Jobs Hub, we believe in providing opportunities for individuals to grow and succeed. Whether you are starting your career, looking for a flexible job, or seeking a rewarding remote position, we offer an inclusive and supportive work environment. Join us and become part of a company that values its employees and prioritizes customer satisfaction.

How to Apply

Ready to start your remote customer support journey? Apply now by submitting your CV and a brief cover letter explaining why you are interested in the role. Our recruitment team will review your application and contact you for the next steps.