Job Summary

Fresher Jobs Hub is seeking dedicated and customer-focused individuals to join our team as Remote Customer Service Representatives. In this role, you will be responsible for providing exceptional support to customers, handling inquiries, resolving issues, and ensuring a seamless customer experience. This is an excellent opportunity for individuals looking to work from home while building a career in customer service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.

• Provide accurate information about products and services while maintaining a positive and empathetic attitude.

• Resolve customer complaints and issues efficiently by troubleshooting problems and offering effective solutions.

• Maintain detailed and accurate customer interaction records using our CRM system.

• Collaborate with other departments to escalate and resolve complex customer concerns.

• Follow company guidelines and policies to ensure high-quality service delivery.

• Continuously improve knowledge of products, services, and industry trends to provide better assistance to customers.

Required Skills and Qualifications

• Excellent verbal and written communication skills in English.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.

• Proficiency in using customer service software, CRM systems, and online chat tools.

• A customer-first mindset with a strong ability to handle difficult conversations professionally.

• Self-motivated with the ability to work independently while meeting deadlines and performance metrics.

Experience

• Preferred: 1+ years of experience in a customer service, call center, or remote support role.

• Entry-level candidates are welcome to apply—we provide full training for individuals with the right attitude and willingness to learn.

Working Hours

• Flexible shifts are available, including weekdays, weekends, and holidays.

• Full-time position requiring 40 hours per week.

• Employees must be available for scheduled shifts based on company requirements.

Knowledge, Skills, and Abilities

• Strong active listening skills and ability to build rapport with customers.

• Basic knowledge of computer systems and the ability to quickly learn new software.

• Ability to stay calm and professional under pressure while handling difficult situations.

• Strong organizational and documentation skills for maintaining accurate records.

Benefits

• Competitive salary with opportunities for performance-based bonuses.

• Work-from-home flexibility with all necessary tools and training provided.

• Paid training and ongoing career development opportunities.

• Health, dental, and vision insurance (where applicable).

• Paid time off (PTO), sick leave, and holiday pay.

• Opportunities for growth and advancement within the company.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in creating a positive and inclusive work culture where employees are valued and empowered to grow. We provide our team members with the resources they need to succeed while maintaining a healthy work-life balance. If you are passionate about helping people and want to work in a dynamic, fast-growing company, this is the perfect opportunity for you!

How to Apply

Interested candidates can apply now by submitting their updated resume and a brief cover letter explaining their interest in the role. Click the link below to start your application: