Job Summary

Fresher Jobs Hub is looking for dedicated and customer-focused individuals to join our team as Work-from-Home Customer Support Representatives. In this role, you will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and providing exceptional service via phone, email, and chat. If you have excellent communication skills, a problem-solving mindset, and enjoy helping people, this could be the perfect opportunity for you!

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, and chat

• Provide accurate and timely responses to customer inquiries and concerns

• Troubleshoot issues and guide customers through solutions

• Maintain detailed records of customer interactions in the system

• Collaborate with internal teams to resolve complex issues

• Ensure a high level of customer satisfaction by providing professional and friendly support

• Follow company policies and procedures while assisting customers

• Identify opportunities to improve processes and contribute to team success

Required Skills and Qualifications

• Excellent verbal and written communication skills in English

• Strong problem-solving and critical-thinking abilities

• Ability to handle multiple tasks and work efficiently in a fast-paced environment

• Empathy and patience when dealing with customer concerns

• Basic technical knowledge to troubleshoot common issues

• Proficiency with computers and familiarity with CRM software (preferred)

• Ability to work independently and as part of a remote team

Experience

• Previous experience in customer service, call center, or support roles is preferred but not required

• Freshers and those with a strong willingness to learn are encouraged to apply

Working Hours

• Flexible working hours, including full-time and part-time opportunities

• Shifts may include evenings, weekends, and holidays, depending on business needs

Knowledge, Skills, and Abilities

• Strong interpersonal skills with a positive and professional attitude

• Ability to quickly learn new software and systems

• High attention to detail and accuracy in handling customer interactions

• Time management and organizational skills to meet deadlines

• Adaptability to different customer personalities and situations

Benefits

• Competitive salary with performance-based incentives

• Flexible work-from-home schedule

• Paid training and career development opportunities

• Employee assistance programs and wellness support

• Opportunities for career growth within the company

• Work with a supportive and collaborative team

Why Join Us?

At Fresher Jobs Hub, we believe in creating a positive and inclusive work environment where employees feel valued and empowered. As a remote-first company, we offer flexibility and support to help you succeed in your role while maintaining a healthy work-life balance. Whether you are just starting your career or looking for a new opportunity in customer service, we provide the training and resources you need to thrive.

How to Apply

If you are excited to be part of a dynamic customer support team, we would love to hear from you! Please submit your CV and a short cover letter outlining why you are a great fit for the role.

Join Fresher Jobs Hub today and start your journey in customer support from the comfort of your home!