Job Summary

Are you an excellent communicator with a passion for helping customers? Fresher Jobs Hub is looking for dedicated Remote Customer Service Representatives to join our growing team. This is a fantastic opportunity to work from home while providing outstanding support to our customers across the UK. If you are a problem-solver who enjoys working in a dynamic environment, this role is perfect for you!

Key Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and friendly manner.

• Resolve customer issues efficiently, ensuring a high level of satisfaction.

• Process orders, returns, and refunds according to company policies.

• Maintain accurate customer records and update internal databases.

• Identify and escalate complex issues to the appropriate department.

• Provide product and service information to customers.

• Adhere to company policies and procedures while ensuring compliance with customer service standards.

Required Skills and Qualifications

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle multiple tasks and manage time effectively.

• Proficiency in using customer service software, email platforms, and chat tools.

• A positive attitude and willingness to learn.

• Ability to work independently while being a team player.

Experience

• Previous experience in customer service, call centers, or related fields is preferred but not required.

• Entry-level candidates with strong communication skills are encouraged to apply.

• Experience working in a remote environment is a plus.

Working Hours

• Flexible working hours available, including part-time and full-time shifts.

• Evening, weekend, and holiday shifts may be required based on business needs.

Knowledge, Skills, and Abilities

• Strong interpersonal and active listening skills.

• Ability to adapt to various customer personalities and situations.

• Basic technical knowledge to troubleshoot minor issues with customer service tools.

• Understanding of CRM software and data entry best practices.

• Commitment to providing excellent customer service and exceeding expectations.

Benefits

• Competitive salary with performance-based bonuses.

• Flexible work schedules to suit your lifestyle.

• Paid training and ongoing professional development.

• Career advancement opportunities in a growing company.

• Work-from-home convenience with all necessary support provided.

• Paid holidays and vacation time.

Why Join Us?

• Be part of a supportive and diverse team that values your skills.

• Gain valuable customer service experience with a well-established company.

• Work in a remote position with great work-life balance.

• Enjoy career growth opportunities in a fast-paced environment.

How to Apply

Interested candidates should submit their updated CV along with a cover letter detailing their customer service experience and availability.

Apply Now and start your journey with Fresher Jobs Hub!

We look forward to welcoming you to our team!