Job Summary

Fresher Jobs Hub is seeking motivated and customer-focused individuals to join our Remote Technical Support Team. As a Technical Support Representative, you will be the first point of contact for UK-based customers, providing assistance with troubleshooting, resolving technical issues, and ensuring excellent customer satisfaction. This is a fully remote role, offering flexibility while working in a dynamic and fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, providing technical support for various products and services.

• Diagnose and troubleshoot hardware, software, and connectivity issues.

• Guide customers through step-by-step solutions, ensuring clarity and ease of understanding.

• Escalate complex issues to higher-level support teams when necessary.

• Maintain accurate records of customer interactions, issues, and resolutions.

• Stay updated on company products, services, and troubleshooting techniques.

• Ensure customer satisfaction by delivering professional, courteous, and timely assistance.

• Follow company guidelines and service-level agreements (SLAs) to meet performance targets.

Required Skills and Qualifications

• Strong problem-solving skills with the ability to diagnose and resolve technical issues.

• Excellent verbal and written communication skills in English.

• Ability to handle customer interactions with patience, empathy, and professionalism.

• Basic knowledge of IT systems, networking, and troubleshooting.

• Ability to multitask, prioritize, and work in a remote environment.

• Proficiency in using CRM software and ticketing systems (preferred).

Experience

• Previous experience in customer service, technical support, or a related field is preferred but not required.

• Freshers with a strong technical aptitude and excellent communication skills are encouraged to apply.

• Experience working remotely or handling UK-based customers is a plus.

Working Hours

• Flexible working hours with shifts covering UK time zones.

• May include weekends and evening shifts depending on business needs.

• Full-time and part-time positions available.

Knowledge, Skills, and Abilities

• Strong analytical and troubleshooting skills.

• Ability to adapt quickly to new technologies and processes.

• A customer-centric approach with a focus on problem resolution.

• Self-motivated and able to work independently in a remote setup.

Benefits

• Competitive salary with performance-based incentives.

• Remote work flexibility, allowing work-life balance.

• Training and career development opportunities.

• Supportive team environment with growth potential.

• Paid time off and holiday benefits.

Why Join Fresher Jobs Hub?

At Fresher Jobs Hub, we believe in creating opportunities for fresh talent and experienced professionals alike. Our remote technical support roles provide a fantastic entry point into the IT and customer service industry, offering valuable experience, skill-building, and career growth potential. If you are looking for a rewarding role in a supportive team, this is the perfect opportunity for you!

How to Apply

Interested candidates can apply by submitting their updated resume and a brief cover letter outlining their interest and relevant skills.