Job Summary

Fresher Jobs Hub is seeking enthusiastic and customer-focused individuals to join our remote customer service team. As a Weekend Remote Customer Service Representative, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and providing exceptional support. This role is perfect for individuals who are looking for flexible weekend work while gaining valuable experience in customer service.

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and courteous manner.

• Assist customers with orders, account management, product information, and troubleshooting.

• Resolve customer complaints efficiently, ensuring customer satisfaction.

• Maintain accurate records of interactions and follow company procedures.

• Escalate complex issues to the appropriate department when necessary.

• Provide feedback on common customer issues to help improve processes.

Required Skills and Qualifications

• Strong verbal and written communication skills in English.

• Excellent problem-solving abilities and a customer-first attitude.

• Ability to multitask and work efficiently under minimal supervision.

• Proficiency in using computers, CRM systems, and customer support tools.

• High attention to detail and organizational skills.

• A quiet and professional workspace for remote work.

Experience

• Preferred: 6 months to 1 year of customer service experience (e.g., call center, retail, hospitality, or online support).

• Entry-Level Candidates Welcome: We provide training for individuals with strong communication skills and a positive attitude.

Working Hours

• Flexible weekend shifts available (Saturday & Sunday).

• Options include morning, afternoon, and evening shifts.

• Work from the comfort of your home while balancing other commitments.

Knowledge, Skills, and Abilities

• A passion for helping customers and ensuring a positive experience.

• Ability to adapt to new systems and processes quickly.

• Strong time management skills to handle multiple inquiries efficiently.

• A self-motivated individual who takes initiative and responsibility.

Benefits

• Competitive hourly pay.

• Flexible remote work – ideal for students, parents, and those seeking additional income.

• Paid training to ensure you succeed in the role.

• Opportunity to gain valuable experience in customer service and remote work.

• Supportive team environment with growth potential.

Why Join Us?

At Fresher Jobs Hub, we believe in work-life balance and providing opportunities for individuals seeking flexible and rewarding work. Whether you are looking to gain experience, earn extra income, or enjoy the benefits of remote work, we support our team members with training and a positive work culture.

How to Apply

If you are passionate about customer service and looking for a flexible weekend role, we would love to hear from you!

To Apply: Submit your CV and a short cover letter outlining your availability and interest in the role.

Join us and start your journey in customer service today!