Job Summary

Fresher Jobs Hub is looking for enthusiastic and customer-focused individuals to join our growing team as Online Customer Service Representatives. In this role, you will provide exceptional support to customers via chat, email, and phone, ensuring their inquiries are handled efficiently and professionally.

This is a fully remote position with flexible working hours, making it an excellent opportunity for students, stay-at-home parents, or anyone looking for a work-life balance while gaining valuable experience in customer service.

Key Responsibilities

• Respond promptly to customer inquiries via email, chat, and phone.

• Resolve customer complaints and issues efficiently while maintaining a professional and friendly attitude.

• Provide accurate product/service information and assist customers in navigating company offerings.

• Process customer orders, returns, and refunds as required.

• Maintain a high level of product knowledge to assist customers effectively.

• Keep detailed records of customer interactions and transactions.

• Collaborate with other teams to escalate complex issues and ensure timely resolution.

Required Skills and Qualifications

• Excellent communication skills in English (both written and verbal).

• Strong problem-solving abilities with a customer-first mindset.

• Ability to multitask and work efficiently in a fast-paced remote environment.

• Basic computer skills and familiarity with customer service tools (CRM systems, chat platforms, etc.).

• Strong attention to detail and the ability to follow processes.

• Self-motivated and able to work independently with minimal supervision.

Experience

• Previous experience in customer service, call centers, or administrative support is preferred but not required.

• Entry-level applicants and students are encouraged to apply. Full training will be provided.

Working Hours

• Flexible shifts available (part-time or full-time).

• Choose between morning, afternoon, evening, or weekend shifts to suit your schedule.

• Work from the comfort of your home with no commuting required.

Knowledge, Skills, and Abilities

• Strong empathy and patience when dealing with customer concerns.

• Ability to handle multiple customer interactions at once.

• Quick learner with adaptability to new systems and processes.

• Strong organizational and time management skills.

• Ability to maintain professionalism in challenging situations.

Benefits

• Competitive hourly pay with performance incentives.

• Work from home with no commuting costs.

• Flexible work hours to fit around your lifestyle.

• Training and career development opportunities.

• Supportive and inclusive work environment.

Why Join Us?

At Fresher Jobs Hub, we believe in empowering our employees with flexible job opportunities that fit their lifestyles. Whether you are looking for your first job, a side hustle, or a long-term remote career, we provide a supportive work environment, competitive pay, and growth opportunities.

If you are passionate about helping customers and want to work remotely with a flexible schedule, this role is perfect for you!

How to Apply

To apply, please submit your CV and a short cover letter highlighting your customer service skills and availability.