Work From Home Customer Support Associate - 12th Pass AND Graduates Apply

Fresher Jobs Hub

Available Locations: Chennai, Tamilnadu

Job Description

Job Summary:


Fresher Jobs Hub is seeking motivated and customer-focused individuals to join our growing remote team as Customer Support Associates. This work-from-home opportunity is ideal for 12th pass students, recent graduates, or anyone looking to start or grow their career in customer service. In this role, you’ll provide timely and empathetic assistance to customers via chat, email, or phone, resolving queries and ensuring an excellent customer experience—all from the comfort of your home.



Key Responsibilities:



  • Respond promptly to customer inquiries via chat, email, or voice.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Provide accurate, valid, and complete information using the right tools and resources.

  • Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.

  • Maintain records of customer interactions and transactions.

  • Stay up to date with product knowledge, system updates, and internal procedures.

  • Meet daily performance metrics and contribute to a positive team environment.



Required Skills and Qualifications:



  • Minimum education: 12th pass or Graduate in any stream.

  • Strong communication skills in English and Hindi (verbal and written).

  • Ability to type efficiently with good grammar and spelling.

  • Basic computer knowledge and familiarity with MS Office, email, and browsers.

  • A quiet workspace and reliable internet connection.

  • Positive attitude and willingness to learn.

  • Ability to multitask and remain calm under pressure.



Experience:



  • Freshers are welcome to apply.

  • Prior experience in customer service, call centers, or BPOs is a plus but not mandatory.



Working Hours:



  • Flexible working shifts available (morning/evening/night).

  • Full-time and part-time options offered.

  • 5 to 6 days working with rotational week-offs.



Knowledge, Skills, and Abilities:



  • Strong problem-solving and analytical skills.

  • Excellent interpersonal and listening abilities.

  • Time management and attention to detail.

  • Ability to work independently and manage time effectively in a remote setup.

  • Customer-first mindset with a professional and empathetic approach.



Benefits:



  • Work-from-home flexibility.

  • Fixed salary with performance-based incentives.

  • Paid training and onboarding.

  • Career growth and learning opportunities.

  • Friendly and inclusive virtual work environment.

  • Monthly bonuses, rewards, and recognition programs.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in creating meaningful career opportunities for freshers and young professionals. We empower you with the tools and training you need to succeed from day one. Join a company that values work-life balance, professional development, and employee well-being. You’ll be a part of a supportive, forward-thinking team where your contributions truly matter.



How to Apply:


Interested candidates can apply by sending their updated resume to us with the subject line “Application for Work From Home Customer Support Associate”. Shortlisted applicants will be contacted via email or phone for the next steps in the hiring process.

Apply Now

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