Remote Voice Process Agent - Freshers Work From Home Jobs

Fresher Jobs Hub

Available Locations: Pune, Maharashtra

Job Description

Job Summary


Fresher Jobs Hub is looking for enthusiastic, customer-focused individuals to join our team as Remote Voice Process Agents. This entry-level role is designed for freshers who are passionate about communication, eager to learn, and ready to launch a promising career in customer service and support. You will be the voice of our brand, assisting customers over voice calls in resolving queries, providing information, and ensuring a high-quality support experience — all from the comfort of your home.



Key Responsibilities



  • Handle inbound and/or outbound customer calls in a professional and courteous manner.

  • Understand customer needs and provide accurate, valid, and complete information.

  • Follow communication scripts and processes provided during training.

  • Resolve customer issues efficiently and escalate complex queries when necessary.

  • Maintain call logs and update customer records in CRM systems.

  • Meet individual and team performance metrics, such as call quality and response time.

  • Deliver excellent service to enhance customer satisfaction and retention.



Required Skills and Qualifications



  • Excellent verbal communication skills in English or regional languages (Hindi, Tamil, Telugu, etc.).

  • Basic computer knowledge and familiarity with MS Office or Google Workspace.

  • Ability to stay calm and empathetic while handling customer queries.

  • Clear speaking voice and active listening skills.

  • Own a computer/laptop with stable internet connectivity and a quiet work environment.

  • Willingness to work in rotational shifts, including weekends if required.



Experience



  • No prior experience required – freshers are encouraged to apply.

  • Previous experience in BPO, customer service, or telecalling will be considered an added advantage.



Working Hours



  • Flexible shifts available:



    • Morning Shift: 9:00 AM – 6:00 PM

    • Evening Shift: 1:00 PM – 10:00 PM

    • Night Shift (optional based on project): 9:00 PM – 6:00 AM



  • Part-time slots available (minimum 4 hours/day commitment).



Knowledge, Skills, and Abilities



  • Strong interpersonal and negotiation skills.

  • Quick learner with the ability to grasp technical and product-related information.

  • Ability to multitask, prioritize, and manage time effectively.

  • Capable of working independently with minimal supervision.

  • Basic understanding of customer service practices and principles.



Benefits



  • 100% Remote Work Opportunity – No commuting required.

  • Competitive entry-level pay with performance-based incentives.

  • Paid virtual training provided by industry experts.

  • Opportunity for full-time employment and career progression.

  • Certificate of Experience & Letter of Recommendation after 3 months.

  • Work-life balance and flexible shift options.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in unlocking opportunities for newcomers. We offer a platform where talent, energy, and attitude matter more than experience. As a Remote Voice Process Agent, you’ll be part of a friendly, dynamic, and supportive virtual work environment. Our team is committed to helping you grow, learn, and succeed in the fast-paced world of remote customer service.



How to Apply


If you’re ready to start your career in customer service and want to work from the comfort of your home, we want to hear from you!


📧 Send your updated resume to: careers@fresherjobshub.com 📝 Subject Line: Application for Remote Voice Process Agent – Work from Home 📲 Optional: You may also fill out our quick application form at www.fresherjobshub.com/apply

Apply Now

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