Virtual Customer Care Officer - Full-Time AND Part-Time Roles

Fresher Jobs Hub

Available Locations: Mumbai, Maharashtra

Job Description

Job Summary


Fresher Jobs Hub is looking for enthusiastic and customer-focused individuals to join our dynamic support team as Virtual Customer Care Officers. In this role, you will serve as the first point of contact for our customers, resolving queries and ensuring a high level of satisfaction. Whether you're looking to start your career or seeking flexible work hours, this is a fantastic opportunity to gain valuable experience in customer service while working from the comfort of your home.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via chat, email, and phone.

  • Resolve product or service-related issues with clarity, patience, and positivity.

  • Provide accurate information and guidance on company offerings, policies, and procedures.

  • Escalate complex issues to senior support personnel or relevant departments.

  • Maintain thorough records of customer interactions in the CRM system.

  • Meet individual performance metrics related to response time, quality, and customer satisfaction.

  • Continuously learn and update knowledge about company products, promotions, and system updates.



Required Skills and Qualifications



  • Strong written and verbal communication skills in English.

  • Ability to handle multiple chats or calls while maintaining professionalism.

  • Basic computer proficiency and comfort with online communication tools.

  • Positive attitude with a problem-solving mindset.

  • Reliable internet connection and a quiet workspace at home.

  • Minimum 10+2 or equivalent educational qualification.



Experience



  • No prior experience required—freshers are welcome to apply!

  • Previous experience in a customer service, call center, or BPO environment will be considered a plus.



Working Hours



  • Full-Time: 9 AM – 6 PM or Rotational Shifts (5 days/week)

  • Part-Time: 4 to 5 hours/day (Flexible shifts including evening and weekend options)



Knowledge, Skills, and Abilities



  • Understanding of customer service principles and practices.

  • Familiarity with online communication platforms (e.g., Zoom, Google Meet, CRM software).

  • Ability to remain calm and effective under pressure.

  • Willingness to adapt to changing processes and team requirements.

  • Strong organizational skills and attention to detail.



Benefits



  • Work-from-home flexibility

  • Training and onboarding support

  • Performance-based incentives and bonuses

  • Opportunity for promotion to senior roles

  • Certificate of experience and letter of recommendation

  • Friendly and inclusive virtual team culture



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in empowering entry-level talent and career changers. We offer a flexible, supportive, and growth-oriented work environment. If you're looking for a role that values dedication over degrees and provides hands-on experience in the booming customer support sector—this is your chance to shine.



How to Apply


To apply, click the "Apply Now" button on our careers page or email your updated resume to us with the subject line “Virtual Customer Care Officer – Application.” Shortlisted candidates will be contacted for an online interview.

Apply Now

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