Flipkart Chat Support Executive Jobs - Remote Work Opportunities

Flipkart

Available Locations: Bengaluru, Karnataka

Job Description

Job Summary


Flipkart, India’s leading e-commerce marketplace, is seeking enthusiastic and customer-focused individuals to join our team as Chat Support Executives. This remote role is ideal for individuals who excel in written communication, have a problem-solving attitude, and enjoy working in a dynamic digital environment. You will be the front line of support for Flipkart customers, assisting them through chat with inquiries related to orders, products, returns, and more.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via chat.

  • Resolve product or service issues by clarifying customer complaints and determining the cause.

  • Assist with order placement, refund status, and delivery updates.

  • Escalate unresolved issues to the appropriate department for follow-up.

  • Ensure accurate documentation of customer interactions in the system.

  • Maintain a high level of customer satisfaction and adhere to service standards.

  • Collaborate with internal teams to improve the customer experience.



Required Skills and Qualifications



  • Excellent written communication skills in English and Hindi (regional language proficiency is a plus).

  • Strong typing speed (minimum 30-40 WPM) with attention to grammar and accuracy.

  • Familiarity with e-commerce platforms or customer service processes.

  • Ability to stay calm under pressure and handle multiple chats simultaneously.

  • Basic computer knowledge and ability to navigate web-based tools.

  • Minimum qualification: 12th Pass (Graduation Preferred).



Experience



  • Freshers are welcome to apply.

  • Previous experience in chat support or BPO/Customer Service will be an added advantage.



Working Hours



  • Flexible shifts available, including day and night shifts.

  • Candidates should be open to working on weekends and public holidays (rotational basis).



Knowledge, Skills, and Abilities



  • Strong interpersonal skills and a customer-centric mindset.

  • Quick learner with adaptability to new systems and processes.

  • Strong problem-solving and analytical skills.

  • Ability to work independently in a remote setting while being a proactive team player.

  • Time management and organizational skills to handle workload efficiently.



Benefits



  • Work from the comfort of your home with full remote setup.

  • Flexible working hours to suit your lifestyle.

  • Competitive salary with performance-based incentives.

  • Paid virtual training and onboarding support.

  • Employee discounts on Flipkart products.

  • Opportunities for internal growth and career advancement.

  • Supportive work environment with an inclusive and diverse culture.



Why Join Flipkart?


At Flipkart, we don’t just offer jobs – we offer careers filled with purpose and growth. You’ll be part of an innovative, fast-paced company that is redefining the digital retail space in India. As a Chat Support Executive, you’ll play a critical role in delivering excellence in customer satisfaction. Join us to be a part of a company that values people, promotes from within, and believes in continuous improvement.



How to Apply


If you're ready to kickstart your career with one of India’s most trusted brands, send your updated resume to us with the subject line: "Application for Chat Support Executive – Remote". Alternatively, you can apply directly on our official careers page under the 'Remote Opportunities' section.

Apply Now

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