Flipkart E-commerce Customer Service Representative - Work From Home 2025

Flipkart

Available Locations: Hyderabad, Telangana

Job Description

📝 Job Summary


Flipkart, India’s leading e-commerce marketplace, is hiring motivated and empathetic individuals to join our customer service team as Work From Home Customer Service Representatives in 2025. This role is perfect for individuals who enjoy problem-solving, possess strong communication skills, and are passionate about delivering a high-quality customer experience from the comfort of their own home. You will be the voice of Flipkart, helping customers resolve their queries and providing support across orders, returns, payments, and general inquiries.



🎯 Key Responsibilities



  • Handle inbound and outbound customer interactions via phone, email, and chat.

  • Resolve customer complaints with professionalism and empathy.

  • Assist customers with order tracking, returns, replacements, and refund-related queries.

  • Ensure accurate documentation of each customer interaction.

  • Meet quality, productivity, and customer satisfaction benchmarks.

  • Escalate unresolved issues to the appropriate departments as needed.

  • Provide feedback to improve processes and enhance customer satisfaction.



✅ Required Skills and Qualifications



  • Minimum qualification: 10+2 (Higher Secondary); Graduation preferred.

  • Excellent verbal and written communication in English and one regional language (Hindi/Tamil/Telugu/Bengali/Kannada preferred).

  • Strong listening and interpersonal skills.

  • Basic computer literacy and familiarity with online shopping platforms.

  • Ability to work independently in a remote setup with a stable internet connection.



📌 Experience



  • Freshers are welcome to apply.

  • Prior experience in BPO/customer support/e-commerce is an added advantage.



⏰ Working Hours



  • 6 days a week with 1 rotational weekly off.

  • Flexible shift timings (Morning, Afternoon, Evening) based on business requirements.

  • Rotational shifts including weekends and holidays.



🧠 Knowledge, Skills, and Abilities



  • Customer-first mindset with a calm and solution-oriented approach.

  • Ability to handle pressure and multitask efficiently.

  • Familiarity with CRM systems or willingness to learn quickly.

  • Attention to detail and accuracy in data entry and communication.

  • Self-motivated with a commitment to meeting performance targets.



🎁 Benefits



  • Work-from-home flexibility with all-India hiring.

  • Competitive salary with performance-based incentives.

  • Internet allowance and remote work setup assistance.

  • Training and onboarding provided by Flipkart’s expert trainers.

  • Career advancement opportunities within the Flipkart ecosystem.

  • Health and wellness programs available for remote employees.



🌟 Why Join Flipkart?


At Flipkart, we believe in building a customer-obsessed, employee-friendly culture. As a member of our remote customer service team, you’ll be part of a growing, supportive, and innovative organization that values every voice. You’ll gain valuable experience in India’s fast-moving e-commerce sector and have access to ongoing learning and growth opportunities—all from the comfort of your home.



📨 How to Apply


Interested candidates can apply by submitting their updated resume through the official Flipkart careers portal or sending it to us with the subject line: Customer Service WFH 2025. Shortlisted applicants will be contacted for an online assessment and virtual interview.

Apply Now

Similar Jobs