Flipkart Online Helpdesk Support - Remote Jobs for Freshers and Experienced

Flipkart

Available Locations: Pune, Maharashtra

Job Description

📝 Job Summary:


Flipkart is seeking enthusiastic and customer-focused individuals to join our Online Helpdesk Support team. As a Helpdesk Support Representative, you will be the first point of contact for our customers, providing assistance via chat, email, and calls. This is a fully remote role ideal for both freshers looking to start their career and experienced professionals aiming to work in a flexible, supportive environment. Your mission is to resolve queries efficiently, maintain high customer satisfaction, and contribute to Flipkart’s industry-leading service standards.



🔧 Key Responsibilities:



  • Respond to customer inquiries through chat, email, or voice channels in a professional and timely manner.

  • Troubleshoot order-related issues such as delays, refunds, cancellations, payment issues, or product concerns.

  • Guide users in navigating the Flipkart website/app and provide accurate product and service information.

  • Escalate unresolved queries to higher support levels when necessary.

  • Maintain records of customer interactions and transactions.

  • Follow established procedures and adhere to Flipkart's customer support protocols.

  • Collaborate with cross-functional teams to enhance customer experience.



🎯 Required Skills and Qualifications:



  • Excellent written and verbal communication skills in English (knowledge of Hindi or regional languages is a plus).

  • Strong problem-solving and interpersonal abilities.

  • Basic computer literacy with familiarity in MS Office, email handling, and web browsing.

  • Ability to type quickly and accurately while conversing with customers.

  • High level of patience, empathy, and a customer-first attitude.



📚 Experience:



  • Freshers are welcome to apply.

  • Up to 2 years of prior experience in a customer support or helpdesk role is an advantage.



⏰ Working Hours:



  • Flexible shift timings available (Day & Night Shifts).

  • 6 days a week (rotational week off).

  • Full-time and part-time options offered depending on availability.



💡 Knowledge, Skills, and Abilities:



  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Adaptability to changing tools, procedures, and support platforms.

  • Strong attention to detail and data accuracy.

  • A proactive approach to identify trends in customer issues and suggest improvements.

  • Self-motivated with the discipline to work independently in a remote setting.



🎁 Benefits:



  • Work from the comfort of your home with flexible shift options.

  • Training and onboarding provided by Flipkart experts.

  • Opportunity to grow into other roles within customer operations or corporate functions.

  • Performance-based incentives and recognition programs.

  • Access to employee wellness and development programs.



🌟 Why Join Flipkart?



  • Be part of India’s leading e-commerce platform renowned for innovation and customer obsession.

  • Flipkart offers a collaborative, inclusive, and rewarding environment.

  • A perfect starting point for freshers and a flexible transition role for experienced professionals.

  • Work with cutting-edge tools and real-world customer issues that help shape the future of online retail.



📨 How to Apply:


If you're ready to launch or grow your career with Flipkart, apply now! 👉 Click the Apply Now button or send your updated resume to us with the subject line: Application for Online Helpdesk Support – Remote.

Apply Now

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