Flipkart Virtual Customer Support Jobs - Immediate Hiring 2025

Flipkart

Available Locations: Mumbai, Maharashtra

Job Description

Job Summary


Flipkart, India’s leading e-commerce giant, is seeking enthusiastic and dedicated Virtual Customer Support Executives to join our growing remote support team in 2025. As the first point of contact for millions of customers, you will play a vital role in delivering a superior support experience across multiple channels—voice, chat, and email. This is a remote opportunity ideal for individuals who are customer-centric, tech-savvy, and eager to grow within a fast-paced digital environment.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via phone, chat, and email.

  • Resolve issues related to orders, payments, returns, refunds, and deliveries in a timely manner.

  • Escalate unresolved queries to relevant departments when necessary, following standard operating procedures.

  • Maintain accurate records of customer interactions and transactions.

  • Stay updated with Flipkart policies, promotions, and product knowledge to provide effective support.

  • Uphold Flipkart’s brand image by providing courteous and effective customer service at all times.

  • Adhere to set quality, performance, and productivity benchmarks.



Required Skills and Qualifications



  • Minimum 12th pass (HSC); Graduates are preferred.

  • Excellent verbal and written communication skills in English and Hindi.

  • Ability to multitask, prioritize, and manage time effectively.

  • Proficient in basic computer operations, including MS Office and internet navigation.

  • Must have a quiet working environment and a personal computer/laptop with internet access (for remote roles).



Experience



  • Freshers and Experienced Candidates are both welcome to apply.

  • Prior customer service, BPO, or call center experience is a plus but not mandatory.



Working Hours



  • Flexible shift timings available: Day and Night Shifts (based on business requirements).

  • Rotational weekly offs (5- or 6-day work week depending on shift).

  • Part-time and full-time slots are open.



Knowledge, Skills, and Abilities



  • Strong interpersonal and problem-solving skills.

  • Customer-focused attitude with a desire to exceed expectations.

  • Comfortable using customer service tools and CRM platforms.

  • Ability to work independently in a remote setup and be self-motivated.

  • Willingness to learn and adapt in a dynamic e-commerce environment.



Benefits



  • Attractive salary package with performance-based incentives.

  • Work from the comfort of your home—fully remote onboarding and training.

  • Opportunity to grow within one of India’s top tech-driven companies.

  • Health and wellness benefits (based on eligibility and role).

  • Access to learning resources and professional development programs.

  • Employee discounts on Flipkart products.



Why Join Flipkart?


At Flipkart, we don’t just sell products—we build customer trust with every interaction. As a Virtual Customer Support Executive, you’ll join a team that values innovation, collaboration, and customer obsession. Whether you're starting your career or looking to switch to a flexible remote role, Flipkart offers the environment and resources to help you thrive.



How to Apply


Ready to be the voice of Flipkart? Submit your updated resume and basic details via our official careers page or email your application to us with the subject line: Virtual Customer Support Application – 2025.


Apply now and start your journey with India’s favorite online marketplace!

Apply Now

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