(Live Chat Remote Jobs) American Airlines Customer Support Jobs (Data Entry)

American Airlines

Available Locations: Manila, Metro Manila

Job Description

Job Summary:


American Airlines is seeking a detail-oriented and proactive individual for the position of Live Chat Remote Customer Support (Data Entry). This role offers a unique opportunity to join one of the world’s leading airlines and work from the comfort of your home. As part of our customer support team, you will assist customers through live chat, providing top-notch assistance while also performing data entry tasks to maintain accurate records. If you're passionate about customer service and have a knack for data management, this is the perfect job for you!



Key Responsibilities:



  • Provide real-time assistance to customers via live chat, addressing inquiries, resolving issues, and providing solutions in a timely and professional manner.

  • Perform data entry tasks to accurately update customer records, ensure all data is correctly logged, and maintain system updates in line with company standards.

  • Collaborate with other team members to identify and solve customer challenges effectively.

  • Assist customers with booking-related queries, cancellations, refunds, and general airline inquiries.

  • Keep up-to-date with product and service offerings to ensure customers receive the latest information.

  • Ensure all customer information is handled confidentially and in accordance with company policies.

  • Meet performance and productivity targets, ensuring high customer satisfaction.



Required Skills and Qualifications:



  • Strong written communication skills, with a focus on clarity and professionalism.

  • Ability to multitask in a fast-paced environment, handling live chat and data entry simultaneously.

  • Basic knowledge of computer systems, proficiency in Microsoft Office, and familiarity with data entry software.

  • Excellent problem-solving and conflict-resolution skills.

  • Highly organized, detail-oriented, and capable of maintaining accurate data records.

  • Strong internet connection and a quiet, dedicated workspace for remote work.



Experience:



  • Minimum 1 year of experience in customer service, data entry, or related fields.

  • Experience in live chat support is highly preferred, but not mandatory.

  • Familiarity with customer service platforms and data entry tools is a plus.



Working Hours:



  • Full-time remote position with flexible working hours.

  • Must be available to work across varying shifts, including evenings and weekends.

  • 40 hours per week, with the possibility of overtime depending on business needs.



Knowledge, Skills, and Abilities:



  • In-depth knowledge of customer service techniques and best practices.

  • Ability to handle high volumes of customer interactions while maintaining a high standard of service.

  • High attention to detail in data entry and customer interactions.

  • Capable of working independently and managing time effectively without direct supervision.

  • Proficiency in typing and data entry, with a focus on accuracy and efficiency.

  • Ability to maintain a positive, patient, and empathetic attitude when handling customer inquiries.



Benefits:



  • Competitive salary with performance-based incentives.

  • Work-from-home flexibility, allowing a healthy work-life balance.

  • Health insurance, dental, and vision coverage.

  • Paid time off (PTO) and sick leave.

  • Opportunities for career growth and professional development.

  • Employee discounts on flights and travel packages.



Why Join American Airlines?:


American Airlines is committed to delivering exceptional customer service and supporting its employees. As part of our remote team, you will have the opportunity to make a meaningful impact on our customers’ experiences while enjoying the flexibility and convenience of working from home. Join a leading global airline and grow your career with us while enjoying a dynamic, supportive work environment. We value diversity, inclusivity, and innovation, and we’re looking for talented individuals to help us shape the future of travel.



How to Apply:


Interested candidates are encouraged to apply through our online portal by submitting their updated resume and a brief cover letter outlining their experience in customer service and data entry. Please ensure your application demonstrates your ability to handle live chat interactions and multitask in a remote work environment.

Apply Now

Similar Jobs