Remote Customer Service Jobs at American Airline - Apply Now

American Airlines

Available Locations: Manila, Metro Manila

Job Description

Job Summary


American Airlines is seeking enthusiastic, service-oriented individuals to join our remote customer service team. As the first point of contact for our valued customers, you will play a crucial role in delivering world-class support, resolving queries, and ensuring a seamless travel experience. This work-from-home opportunity allows you to work in a dynamic, people-first environment from the comfort of your home.



Key Responsibilities



  • Respond promptly and professionally to inbound customer inquiries via phone, email, and live chat.

  • Assist passengers with bookings, flight changes, cancellations, and baggage inquiries.

  • Provide detailed information about flight schedules, policies, travel documentation, and loyalty programs.

  • De-escalate conflicts and resolve issues with empathy and efficiency.

  • Maintain accurate records of customer interactions using CRM tools.

  • Collaborate with other departments to ensure customer satisfaction and issue resolution.

  • Uphold the American Airlines brand by delivering friendly and courteous service at all times.



Required Skills and Qualifications



  • High school diploma or equivalent; college education is a plus.

  • Strong verbal and written communication skills in English.

  • Ability to multitask and stay calm under pressure.

  • Tech-savvy with the ability to navigate multiple systems and online platforms.

  • Quiet, dedicated home workspace with high-speed internet.

  • Must be legally eligible to work in the United States.



Experience



  • 0–2 years of experience in customer service, hospitality, or call center roles (training provided for beginners).

  • Previous airline or travel industry experience is advantageous but not required.



Working Hours



  • Flexible shifts available (morning, evening, night) including weekends and holidays.

  • Full-time: 35–40 hours/week

  • Part-time: 15–25 hours/week

  • Shift schedule will be discussed and assigned based on your availability and business needs.



Knowledge, Skills, and Abilities



  • Exceptional interpersonal and problem-solving skills.

  • Strong attention to detail and organizational ability.

  • Familiarity with reservation systems and CRM software (preferred).

  • Adaptability to work in a fast-paced, evolving environment.

  • Cultural sensitivity and the ability to work with diverse customers.



Benefits



  • Competitive hourly pay with opportunities for overtime.

  • Fully remote work with paid virtual training.

  • Travel perks, including flight discounts for you and eligible family members.

  • Healthcare benefits (for eligible employees).

  • Paid time off and holiday pay.

  • Growth and promotion opportunities within American Airlines.



Why Join American Airlines?


Join one of the world’s largest and most respected airlines, known for its commitment to exceptional service and employee well-being. At American Airlines, you’re not just joining a company—you’re becoming part of a legacy of innovation, global connectivity, and excellence. With supportive leadership, career growth paths, and unbeatable travel benefits, we empower our team to soar both professionally and personally.



How to Apply


Ready to begin your journey with American Airlines? 👉 Click on the “Apply Now” button on our careers page or visit: www.aa.com/careers Ensure your resume is updated and includes your remote work setup and availability. Shortlisted candidates will be contacted for a virtual interview.

Apply Now

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