American Airline Remote Jobs - Full-Time and Part-Time Roles Available
American Airlines
Available Locations:
Manila, Metro Manila
Job Description
Job Summary
American Airlines is hiring dedicated, service-oriented individuals for a range of remote positions across multiple departments. Whether you're seeking a full-time career or a part-time flexible opportunity, you’ll become part of a world-class team that keeps people connected across the globe. As a remote team member, you’ll contribute to our mission of delivering outstanding customer experiences—all from the comfort of your home. This is your chance to join one of the most respected airlines in the world, where innovation, inclusivity, and integrity are the foundation of our culture.
Key Responsibilities
Depending on your role, responsibilities may include:
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner
- Assisting with flight reservations, ticket changes, cancellations, and baggage issues
- Managing customer data with accuracy using internal systems
- Resolving service complaints with empathy and efficiency
- Providing travel-related information and support
- Participating in virtual team meetings and training sessions
- Maintaining confidentiality and following all company policies and procedures
Required Skills and Qualifications
- High school diploma or equivalent; college degree is a plus
- Excellent verbal and written communication skills
- Basic computer literacy with familiarity in Microsoft Office and CRM systems
- Ability to multi-task and remain calm under pressure
- Self-disciplined with strong time management and organizational skills
- High-speed internet connection and a quiet, dedicated workspace
Experience
- Previous experience in customer service, call center, travel, hospitality, or administration is preferred but not mandatory
- Freshers and career changers are encouraged to apply
- On-the-job training will be provided to all successful candidates
Working Hours
- Flexible shifts available for both full-time and part-time roles
- Weekend and evening availability may be required depending on position
- Shift-based scheduling with options to accommodate different time zones
Knowledge, Skills, and Abilities
- Strong problem-solving and decision-making abilities
- Ability to work independently and in a virtual team environment
- Adaptability to fast-paced work environments and new technologies
- Commitment to delivering a high standard of service
- Multilingual abilities are a plus (especially Spanish, French, or Mandarin)
Benefits
- Competitive pay with performance bonuses
- Travel perks, including free or discounted flights for employees and eligible family members
- Medical, dental, and vision insurance (for eligible full-time roles)
- Paid time off and holiday leave
- Retirement plans and 401(k) matching
- Career development programs and advancement opportunities
- Employee Assistance Program (EAP) for wellness support
Why Join American Airlines?
At American Airlines, we’re more than just a transportation company—we connect people to what matters most. By joining our remote team, you’ll experience the pride of contributing to a global leader in aviation, with a focus on diversity, innovation, and excellence. We value our employees and empower them with resources, flexibility, and support to build rewarding careers. Join us in redefining the future of air travel—one virtual connection at a time.
How to Apply
To apply for a remote position at American Airlines:
- Visit our official careers portal at https://jobs.aa.com
- Search for "Remote" or "Work From Home" roles
- Choose a position that aligns with your interest and qualifications
- Submit your updated resume and complete the online application
Shortlisted candidates will be contacted via email for the next steps. Ensure your contact information is accurate and up to date.