Remote Work with American Airline - Join Our Growing Team

American Airlines

Available Locations: Manila, Metro Manila

Job Description

Job Summary


American Airlines is expanding its remote workforce and seeking dedicated, enthusiastic, and detail-oriented individuals to join our virtual team. As a Remote Team Member, you will be part of a dynamic support system that powers our customer experience, operations, and corporate services from the comfort of your home. Whether you are assisting passengers, entering vital data, or supporting back-end operations, your contributions will directly impact the travel experience of millions.



Key Responsibilities



  • Deliver excellent customer service via phone, email, or chat to resolve passenger inquiries.

  • Accurately process and update booking information and flight data.

  • Perform data entry and administrative tasks in a timely and efficient manner.

  • Handle and escalate complex issues professionally when needed.

  • Collaborate virtually with various internal departments to streamline communication and improve service delivery.

  • Maintain confidentiality and follow all data privacy and company policies.



Required Skills and Qualifications



  • High school diploma or equivalent (Associate or Bachelor’s degree preferred).

  • Proficient in English, both written and verbal.

  • Basic computer knowledge and comfort with remote communication tools (Zoom, MS Teams, Slack, etc.).

  • Strong typing skills (minimum 40 WPM preferred).

  • Reliable internet connection and a quiet workspace.

  • Ability to learn quickly and adapt to new systems and processes.



Experience



  • No prior airline experience required – full training will be provided.

  • Previous experience in customer service, administrative assistance, or data entry is a plus.

  • Freshers and recent graduates are encouraged to apply.



Working Hours



  • Flexible scheduling available: choose from day, evening, or night shifts.

  • Weekend and holiday availability may be required depending on the role.

  • Both part-time (20+ hours/week) and full-time (40 hours/week) roles offered.



Knowledge, Skills, and Abilities



  • Strong attention to detail and organizational skills.

  • Excellent interpersonal communication and active listening abilities.

  • Capable of working independently and managing time effectively in a remote environment.

  • Positive attitude and eagerness to be part of a collaborative, mission-driven team.



Benefits



  • Competitive hourly pay or salaried compensation.

  • Paid training and onboarding support.

  • Access to travel benefits and discounted flights (after probation period).

  • Health, dental, and vision insurance for eligible full-time employees.

  • Retirement savings plan (401k) with employer matching.

  • Career growth and learning opportunities within the airline industry.

  • Work-from-home flexibility for work-life balance.



Why Join American Airlines?


At American Airlines, you’re not just taking a job — you’re joining a legacy. As one of the world’s leading airlines, we are proud to offer not only exciting career opportunities but also a supportive, inclusive, and people-first culture. We value innovation, integrity, and the unique perspectives of every team member. Whether you're starting your career or seeking a new path, we provide the platform, training, and tools you need to soar.



How to Apply


Interested candidates should apply directly through our official careers portal or submit an updated resume via the application link provided. Qualified applicants will be contacted via email for an initial virtual screening.

Apply Now

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