American Airlines Remote Jobs (Customer Service Agent)

American Airlines

Available Locations: Manila, Metro Manila

Job Description

Job Summary


American Airlines is seeking passionate and service-driven individuals to join our team as Remote Customer Service Agents. This role plays a pivotal part in delivering the world-class service our airline is known for—ensuring every interaction with our customers is handled with care, efficiency, and a human touch. As a remote representative, you will support travelers by answering inquiries, resolving issues, and guiding them through booking, check-in, and travel policies from the comfort of your home.



Key Responsibilities



  • Respond to incoming customer calls, chats, and emails in a professional and courteous manner

  • Provide accurate information regarding flights, bookings, cancellations, and loyalty programs

  • Assist customers with reservation changes, special travel needs, and real-time flight issues

  • Handle complaints and troubleshoot concerns while ensuring customer satisfaction

  • Maintain up-to-date knowledge of American Airlines policies, systems, and tools

  • Ensure every customer interaction aligns with our brand standards for excellence

  • Log all customer interactions using internal CRM tools and maintain accurate records

  • Escalate complex queries to the appropriate department when necessary



Required Skills and Qualifications



  • High school diploma or equivalent; Associate’s or Bachelor’s degree is a plus

  • Excellent verbal and written communication skills in English

  • Strong problem-solving skills with the ability to remain calm under pressure

  • Tech-savvy with the ability to navigate multiple systems simultaneously

  • Ability to work independently and manage time efficiently in a remote setup

  • Strong customer-first attitude and service-oriented mindset

  • Typing speed of at least 35 WPM



Experience



  • Minimum of 1 year in a customer service or call center environment (preferred but not mandatory)

  • Experience in travel, hospitality, or airline industry is an advantage

  • Entry-level applicants with strong communication and technical skills are welcome to apply



Working Hours



  • Flexible shifts available, including morning, evening, weekends, and holidays

  • Full-time (30–40 hours/week) and part-time (20–30 hours/week) positions available

  • Applicants must be available to attend a mandatory virtual training period (paid)



Knowledge, Skills, and Abilities



  • Proficiency in Microsoft Office and web-based customer service tools

  • Familiarity with airline booking systems (e.g., Sabre, Amadeus) is a plus

  • Ability to adapt quickly to changes in policies or procedures

  • Strong listening and empathy skills

  • Multitasking ability while maintaining attention to detail



Benefits



  • Competitive hourly wage with performance-based incentives

  • Work-from-home setup with equipment provided

  • Paid virtual training and ongoing learning opportunities

  • Health, dental, and vision insurance (for eligible employees)

  • Travel benefits including discounted and free flights for you and eligible family members

  • Paid time off and holiday pay

  • 401(k) retirement plan with company match



Why Join American Airlines?


As one of the world’s largest and most respected airlines, American Airlines offers a unique opportunity to grow your career in a supportive and globally connected environment. We’re committed to delivering exceptional experiences not only to our passengers but to our employees as well. By joining our remote service team, you’ll be a part of a community that values inclusion, innovation, and integrity.



How to Apply


Ready to take off with your career? Submit your application online by visiting the American Airlines Careers Portal and searching for "Remote Customer Service Agent." Ensure your resume is up-to-date and highlights any relevant customer service or remote work experience.


American Airlines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Now

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