Retail Customer Support Associate - Morning or Evening Shifts

Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Fresher Jobs Hub is seeking enthusiastic, customer-focused individuals to join our team as Retail Customer Support Associates. This role is ideal for candidates who excel at communication, enjoy solving problems, and want to provide excellent service to retail customers across various platforms. Whether you're a student, homemaker, or professional looking for a flexible work-from-home job, this opportunity offers morning and evening shifts to fit your lifestyle.



Key Responsibilities



  • Handle incoming customer queries via chat, email, or phone in a courteous and professional manner

  • Resolve product-related concerns, provide status updates on orders, and assist with returns and exchanges

  • Accurately record customer interactions and follow up on unresolved issues

  • Collaborate with the operations and logistics teams to ensure customer satisfaction

  • Maintain a positive, empathetic, and professional attitude toward customers at all times

  • Stay updated on product knowledge, promotions, and process changes to better assist customers

  • Follow communication scripts and adhere to company policies and procedures



Required Skills and Qualifications



  • Excellent written and verbal communication skills in English

  • Basic computer knowledge and ability to use CRM tools or live chat platforms

  • Patience and empathy to handle different types of customer interactions

  • Strong problem-solving skills and attention to detail

  • Ability to multitask and stay organized in a fast-paced environment

  • A quiet, distraction-free workspace at home with a stable internet connection



Experience



  • No prior experience is required – Freshers are welcome to apply

  • Experience in retail, customer service, BPO, or eCommerce support will be an added advantage



Working Hours



  • Flexible Shifts Available:



    • Morning Shift: 7:00 AM – 1:00 PM

    • Evening Shift: 3:00 PM – 9:00 PM



  • Choose the shift that suits your schedule – both part-time and full-time options available



Knowledge, Skills, and Abilities



  • Familiarity with online shopping platforms and retail systems

  • Ability to manage high volumes of communication efficiently

  • Strong interpersonal skills with a customer-first approach

  • Willingness to learn and grow within the support domain

  • Ability to maintain confidentiality and handle sensitive information professionally



Benefits



  • Work from the comfort of your home

  • Flexible shift timings that suit your daily routine

  • Opportunity for career growth in the customer support domain

  • Paid training provided for selected candidates

  • Performance-based incentives and bonuses

  • Friendly, supportive remote team environment



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in empowering individuals with meaningful work-from-home opportunities that promote a healthy work-life balance. We provide the training, support, and flexibility needed to help you thrive in your role while delivering exceptional customer experiences. Join a company that values your voice, encourages development, and supports your personal and professional goals.



How to Apply


If you're ready to begin or grow your career in customer support, apply now by clicking the "Apply Now" button or sending your resume to us with the subject line: Retail Customer Support Associate – Morning/Evening Shift.

Apply Now

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