Mac OS X Desktop Support Engineer - Apply Today

Apple Inc

Available Locations: Dyce, Scotland

Job Description

Job Summary


Apple Inc. is seeking a highly motivated and technically skilled Mac OS X Desktop Support Engineer to provide best-in-class support for our internal teams and end users. In this role, you will ensure the smooth operation, maintenance, and performance of Mac OS X desktops and related hardware and software environments. The ideal candidate will possess a deep understanding of Apple’s macOS platform, have strong troubleshooting abilities, and deliver exceptional customer support in a fast-paced, innovation-driven environment.



Key Responsibilities



  • Provide frontline technical support for Mac OS X systems and related software/hardware.

  • Troubleshoot complex issues related to system performance, network connectivity, application errors, and security.

  • Install, configure, and maintain desktop hardware, peripherals, and software updates.

  • Ensure endpoint security compliance by managing device encryption, antivirus, and patching protocols.

  • Maintain and deploy systems using tools like JAMF Pro, Apple Remote Desktop, and other MDM platforms.

  • Document support issues and resolutions in ticketing systems (e.g., ServiceNow, Jira).

  • Provide end-user training and support for productivity tools including Microsoft 365, Slack, Zoom, and Apple-native apps.

  • Collaborate with IT infrastructure and cybersecurity teams to ensure system compliance and data integrity.

  • Participate in projects involving device rollouts, OS upgrades, and application testing.



Required Skills and Qualifications



  • Proficient in macOS system administration and support.

  • Deep knowledge of Apple hardware, software, and peripheral devices.

  • Familiarity with MDM tools, particularly JAMF Pro, Apple Business Manager.

  • Excellent diagnostic and problem-solving skills.

  • Outstanding communication and interpersonal abilities.

  • Ability to work independently and collaboratively in a team.

  • Understanding of networking fundamentals and VPN configurations.



Experience



  • Minimum 3 years of experience in a technical support role focused on Mac OS X systems.

  • Experience with enterprise IT environments and customer-facing support is strongly preferred.

  • JAMF certification or Apple Certified Support Professional (ACSP) is a plus.



Working Hours



  • Full-Time Position (40 hours per week)

  • Monday to Friday, 9:00 AM – 6:00 PM

  • Occasional on-call availability for urgent support



Knowledge, Skills and Abilities



  • Solid understanding of macOS architecture, security, file systems, and shell scripting.

  • Familiar with ITIL service management principles.

  • Strong organizational and time management skills.

  • Ability to handle sensitive information with discretion and professionalism.

  • Committed to continuous learning and adopting new technologies.



Benefits



  • Competitive salary and annual performance bonuses

  • Comprehensive health, dental, and vision insurance

  • Paid time off and parental leave

  • Stock options and Apple product discounts

  • Remote work flexibility and state-of-the-art equipment

  • Professional development programs and certification sponsorship



Why Join Apple Inc.


Working at Apple means being part of a company that values creativity, innovation, and integrity. You’ll be empowered to solve meaningful problems and improve the experience for millions of users around the world. At Apple, your voice matters, and your contributions help shape the future of technology. Join a world-class team that redefines what’s possible.



How to Apply


To be considered for the Mac OS X Desktop Support Engineer role, please submit your updated resume along with a brief cover letter outlining your relevant experience and why you're passionate about Apple technologies. Apply through our official careers portal at careers.apple.com or send your application to jobs@apple.com with the subject line “Mac OS X Desktop Support Engineer – Application”.

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