Apple Certified Support Engineer - Mac OS AND iOS Expertise

Apple Inc

Available Locations: Polmont, Scotland

Job Description

Job Summary


Apple Inc. is seeking a passionate and technically proficient Apple Certified Support Engineer with in-depth knowledge of Mac OS and iOS environments. This role is ideal for someone who thrives in high-performance environments and is committed to delivering seamless end-user support across a range of Apple hardware and software products. You will be part of a dynamic team that provides Tier 2 and Tier 3 technical support to enterprise clients, internal staff, and Apple’s consumer base.



Key Responsibilities



  • Provide advanced troubleshooting and support for Mac OS, iOS, iPadOS, and associated Apple hardware.

  • Manage device configurations, software updates, and MDM (Mobile Device Management) platforms.

  • Deliver remote and on-site support across different departments and locations.

  • Handle escalations from Level 1 support and resolve complex technical issues in a timely manner.

  • Maintain accurate documentation of incidents, resolutions, and technical procedures.

  • Collaborate with engineering and product teams to improve the Apple ecosystem's stability and user experience.

  • Provide training and mentorship to junior technical staff and end users.

  • Stay updated on Apple’s latest releases, certifications, and best practices.



Required Skills and Qualifications



  • Apple Certified Support Professional (ACSP) or Apple Certified Mac Technician (ACMT) certification is mandatory.

  • Strong proficiency in Mac OS (Ventura/Monterey) and iOS troubleshooting and system configuration.

  • Familiarity with Apple Business Manager, DEP, MDM tools (such as Jamf Pro or Mosyle), and networking concepts.

  • Solid understanding of file systems, command-line tools, security protocols, and backup technologies.

  • Excellent verbal and written communication skills with a customer-first approach.

  • Ability to diagnose and resolve hardware/software issues efficiently.



Experience



  • Minimum 3–5 years of experience in an Apple-centric technical support role.

  • Experience supporting enterprise environments with large-scale Apple deployments.

  • Familiarity with scripting (Bash, Python) for automation is a plus.



Working Hours



  • Full-time (40 hours/week).

  • Flexibility required to support users across multiple time zones.

  • On-call rotation availability may be required for high-priority incidents.



Knowledge, Skills, and Abilities



  • Strong analytical and problem-solving abilities.

  • Ability to manage multiple priorities under pressure.

  • High attention to detail and commitment to delivering outstanding user experiences.

  • Strong team collaboration and stakeholder management skills.

  • Continual learning mindset with a passion for Apple technologies.



Benefits



  • Competitive salary package with performance-based bonuses.

  • Full healthcare coverage including dental and vision.

  • Employee discounts on Apple products.

  • Paid time off, holidays, and parental leave.

  • Opportunities for continued education and certification support.

  • Work from home flexibility and ergonomic setup allowances.



Why Join Apple Inc


At Apple, we don’t just create products — we create experiences that redefine what's possible. You’ll work with some of the most innovative minds in technology, pushing boundaries and driving global change. Our commitment to excellence, inclusivity, and sustainability makes Apple not only a leader in the tech world but also a remarkable place to grow your career.



How to Apply


Ready to think different? Submit your updated resume along with your Apple certification credentials to: careers@apple.com Please include the subject line: Application – Apple Certified Support Engineer

Apply Now

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