Apple Certified Support Engineer - Mac OS AND iOS Expertise

Apple Inc

Available Locations: Monifieth, Scotland

Job Description

Job Summary


Apple Inc. is seeking a dynamic and experienced Apple Certified Support Engineer with in-depth knowledge of Mac OS and iOS environments. This role demands a high level of technical proficiency, customer service skills, and the ability to troubleshoot a wide range of issues across Apple devices. The successful candidate will be responsible for providing expert-level support to internal users or customers and ensuring the seamless operation of Apple hardware and software systems.



Key Responsibilities



  • Provide tier-2 and tier-3 technical support for macOS, iOS, and associated Apple hardware.

  • Troubleshoot and resolve complex issues related to system performance, device configuration, application compatibility, and connectivity.

  • Conduct root cause analysis and implement preventive solutions to minimize recurring issues.

  • Support mobile device management (MDM) and implement security configurations across Apple devices.

  • Install, configure, and maintain Apple systems in corporate environments.

  • Provide training and support to end-users for best practices on Apple platforms.

  • Collaborate with IT teams to ensure Apple systems are integrated with corporate infrastructure securely and efficiently.

  • Maintain accurate documentation of support processes, solutions, and inventory.

  • Monitor and apply relevant OS updates, patches, and upgrades.



Required Skills and Qualifications



  • Apple Certified Support Professional (ACSP) or Apple Certified IT Professional (ACiT) certification is mandatory.

  • Strong proficiency with macOS and iOS troubleshooting and support.

  • Familiarity with Apple Remote Desktop, Jamf, and other Apple-focused enterprise tools.

  • Deep understanding of networking concepts and VPN setups for macOS/iOS.

  • Ability to manage user accounts, permissions, and profiles across systems.

  • Strong interpersonal and communication skills, both written and verbal.



Experience



  • Minimum 2–4 years of hands-on experience providing technical support for Apple systems in an enterprise or large-scale environment.

  • Proven track record of managing Apple devices in a business IT infrastructure.



Working Hours



  • Monday to Friday | 9:00 AM – 6:00 PM (Flexible hours as per project needs)

  • Occasional on-call support or weekend availability for critical issues may be required.



Knowledge, Skills, and Abilities



  • Strong analytical and diagnostic skills.

  • Ability to work independently and under pressure.

  • Exceptional organizational and time management abilities.

  • Deep knowledge of Apple ecosystem and cross-platform compatibility.

  • Familiarity with cloud-based services like iCloud, Apple Business Manager, and enterprise-level deployment strategies.



Benefits



  • Competitive salary with performance-based bonuses.

  • Health, dental, and vision insurance.

  • Paid time off, including vacation, sick leave, and personal days.

  • Employee discounts on Apple products.

  • Professional development opportunities and sponsored certifications.

  • Access to Apple’s internal training resources and events.



Why Join Apple Inc.?


Apple is more than a company — it’s a culture of innovation and excellence. Joining our team means working with some of the brightest minds in tech, gaining exposure to groundbreaking products, and playing a part in shaping the future of digital experiences. At Apple, your contributions are valued, your growth is encouraged, and your passion for technology is celebrated.



How to Apply


Interested candidates are invited to submit their updated resume along with a cover letter highlighting their Apple support experience to us. Please mention “Apple Certified Support Engineer Application” in the subject line.

Apply Now

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