Remote Weekend Chat Support Agent - Hiring Now

Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Fresher Jobs Hub is currently hiring enthusiastic and customer-focused individuals for the position of Remote Weekend Chat Support Agent. This role is ideal for individuals looking to work remotely on weekends and who possess strong written communication skills. You’ll be the first point of contact for customers via live chat, ensuring prompt, polite, and effective support across various platforms.



Key Responsibilities



  • Provide real-time assistance to customers via live chat on weekends.

  • Respond promptly to customer inquiries with accurate and helpful information.

  • Troubleshoot issues, provide resolutions, and escalate complex problems when necessary.

  • Maintain up-to-date knowledge of products, services, and system tools.

  • Record customer interactions and feedback clearly and accurately in internal systems.

  • Collaborate with internal teams to ensure a seamless customer support experience.

  • Uphold quality service standards and meet performance metrics consistently.



Required Skills and Qualifications



  • Excellent written English communication and grammar skills.

  • Comfortable handling multiple chat conversations simultaneously.

  • Strong typing speed and attention to detail.

  • Tech-savvy with the ability to quickly learn new tools and platforms.

  • Professional, patient, and empathetic demeanor.

  • Reliable internet connection and a quiet work environment.



Experience



  • Prior customer service or chat support experience is preferred but not mandatory.

  • Freshers with strong communication skills and eagerness to learn are welcome to apply.



Working Hours



  • Weekend Shifts (Saturday & Sunday)

  • Shift options may include:



    • Morning: 8 AM – 2 PM

    • Afternoon: 2 PM – 8 PM

    • Night: 8 PM – 2 AM



  • Flexibility for additional shifts on public holidays is a plus.



Knowledge, Skills, and Abilities



  • Basic computer literacy and comfort with navigating web-based tools.

  • Ability to stay calm under pressure and manage multiple priorities.

  • Proactive mindset and strong problem-solving skills.

  • Willingness to take initiative and follow through on tasks independently.

  • Familiarity with CRM/chat tools is an advantage.



Benefits



  • Fully remote, work-from-home role.

  • Flexible weekend shift options.

  • Great opportunity for students, homemakers, or individuals seeking part-time income.

  • Ongoing training and upskilling opportunities.

  • Performance-based incentives and recognition.

  • Supportive and inclusive remote work culture.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we are dedicated to creating opportunities for individuals at all stages of their careers. Whether you’re a fresher or someone seeking flexibility, our platform empowers you to grow while working remotely. You’ll be part of a dynamic support team where your contributions truly make an impact. We value your time, talent, and willingness to serve customers with excellence.



How to Apply


If you're ready to kickstart your remote support journey, apply now by sending your resume to us with the subject line Weekend Chat Support Application. Shortlisted candidates will be contacted for a virtual interview.

Apply Now

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