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Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Are you looking to kick-start your career in customer service? Fresher Jobs Hub is hiring enthusiastic and dedicated individuals for Remote Customer Service roles across the UK. This is a golden opportunity for freshers, recent graduates, stay-at-home parents, and career changers to gain hands-on experience in a supportive, remote-first environment. We’re seeking friendly, patient, and customer-focused individuals to provide exceptional service to our clients.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via phone, email, or live chat.

  • Provide accurate information and resolve customer issues efficiently and empathetically.

  • Escalate complex queries to the appropriate departments as needed.

  • Maintain a positive, empathetic, and professional attitude toward customers at all times.

  • Update customer accounts and documentation with accurate information.

  • Follow communication procedures, guidelines, and policies.

  • Work as part of a virtual team to meet performance metrics and service level agreements.



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English.

  • Basic computer proficiency, including familiarity with email, web browsers, and CRM tools.

  • Ability to multitask, prioritize, and manage time effectively.

  • Strong interpersonal skills with a customer-first mindset.

  • Problem-solving attitude and a calm, professional demeanor.



Experience



  • No prior experience required – comprehensive training will be provided.

  • Previous experience in retail, call center, or hospitality is a plus, but not mandatory.



Working Hours



  • Flexible shifts available – both part-time and full-time.

  • Weekend and evening shifts available to suit different schedules.

  • Shift options across morning, afternoon, and night to ensure a good work-life balance.



Knowledge, Skills, and Abilities



  • Understanding of customer service principles and practices.

  • Basic knowledge of remote communication tools such as Zoom, Teams, or Slack.

  • Willingness to learn and grow within the role.

  • Adaptability to handle diverse customer interactions and feedback.



Benefits



  • Fully remote – work from the comfort of your home.

  • Flexible working hours to suit your lifestyle.

  • Competitive pay with regular performance-based incentives.

  • Training and development opportunities to build a long-term career.

  • Supportive team environment with virtual team-building activities.

  • Opportunities for internal promotion and role progression.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in empowering entry-level talent by giving you the tools, guidance, and platform to succeed in your professional journey. Our remote-first approach allows you to balance work and life while learning valuable skills. We foster a collaborative and inclusive culture where every team member is valued and supported.



How to Apply


Ready to start your career in customer service from home? Click the Apply Now button or send your CV to us with the subject line “Remote Customer Service – UK Application”. Shortlisted candidates will be contacted for a virtual interview.

Apply Now

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