Flexible Remote Customer Support Roles - Work from Home in the UK

Fresher Jobs Hub

Available Locations: Bonnybridge, Scotland

Job Description

Job Summary


Fresher Jobs Hub is offering multiple Flexible Remote Customer Support opportunities for individuals based in the UK. Whether you're a student, a stay-at-home parent, a recent graduate, or simply seeking flexible work hours from the comfort of your home, this role is designed to fit around your lifestyle. As a remote Customer Support Representative, you'll be the first point of contact for customers, helping them solve queries, manage orders, and provide an outstanding support experience across chat, email, or phone channels.



Key Responsibilities



  • Respond to customer inquiries via email, live chat, or phone in a professional and timely manner

  • Provide accurate information regarding products, services, and orders

  • Assist customers with troubleshooting issues and escalating cases when necessary

  • Record and track customer interactions using internal CRM systems

  • Follow company communication guidelines and best practices

  • Work collaboratively with internal teams to resolve complex customer concerns

  • Maintain a positive, empathetic, and professional attitude toward customers at all times



Required Skills and Qualifications



  • Excellent verbal and written communication skills in English

  • Strong computer literacy and familiarity with online tools (e.g., email, chat, CRM systems)

  • Ability to multi-task, prioritize, and manage time effectively

  • A quiet and distraction-free work environment with a reliable internet connection

  • Friendly, patient, and problem-solving mindset

  • Eligible to work in the UK



Experience



  • No prior experience necessary — full training provided

  • Previous experience in customer service, retail, or hospitality is a plus

  • Freshers and career changers are welcome to apply



Working Hours



  • Choose between flexible shifts: Morning, Afternoon, Evening, or Weekends

  • Options available for both part-time (15–25 hours/week) and full-time (35–40 hours/week)

  • Schedule your hours weekly based on your availability



Knowledge, Skills, and Abilities



  • Strong attention to detail and active listening skills

  • Comfortable navigating multiple digital platforms simultaneously

  • Self-motivated and able to work independently with minimal supervision

  • Ability to remain calm under pressure and manage challenging conversations gracefully

  • Quick learner with the ability to adapt to new software and protocols



Benefits



  • 100% remote – work from anywhere in the UK

  • Weekly or bi-weekly payments via direct deposit

  • Paid virtual training and onboarding

  • Opportunities for advancement and full-time roles

  • Performance bonuses and referral incentives

  • Supportive remote team culture with ongoing coaching



Why Join Fresher Jobs Hub?


Fresher Jobs Hub is dedicated to creating accessible work opportunities for individuals from all backgrounds. We believe in work-life balance, flexible schedules, and empowering fresh talent to start and grow their careers in a modern, remote-first environment. If you’re looking for a flexible, supportive, and growth-oriented workplace, we’d love to have you onboard.



How to Apply


Ready to start your remote journey? 👉 Apply online at FresherJobsHub.co.uk/Apply Or send your updated CV with the subject line "Remote Customer Support UK" to careers@fresherjobshub.co.uk


Shortlisted candidates will be contacted within 3–5 business days for a virtual interview.

Apply Now

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