Full-Time Remote Customer Service Jobs - Apply Now

Fresher Jobs Hub

Available Locations: Polmont, Scotland

Job Description

Job Summary


Fresher Jobs Hub is seeking enthusiastic and solution-oriented individuals to join our Customer Service team in a full-time remote capacity. As a Customer Service Representative, you will be the first point of contact for customers, ensuring a positive and seamless support experience. This role is ideal for those who are passionate about helping others, possess excellent communication skills, and thrive in a virtual, fast-paced environment. Freshers and experienced professionals are encouraged to apply!



Key Responsibilities



  • Provide prompt and professional responses to customer queries via chat, email, and phone.

  • Resolve customer complaints and issues efficiently while ensuring customer satisfaction.

  • Guide users on how to navigate our platforms and troubleshoot common problems.

  • Maintain up-to-date knowledge of company services and offerings.

  • Accurately document customer interactions and escalate unresolved issues to the appropriate teams.

  • Follow communication scripts, guidelines, and policies as provided.

  • Meet or exceed daily productivity and quality targets set by the Customer Service Lead.



Required Skills and Qualifications



  • Strong command of spoken and written English.

  • Good typing speed with attention to grammar and clarity.

  • Ability to multitask and prioritize under minimal supervision.

  • High level of patience, empathy, and professionalism.

  • A stable internet connection and a quiet workspace at home.

  • Basic knowledge of Microsoft Office and familiarity with CRM tools is a plus.



Experience



  • No prior experience required — freshers are welcome!

  • Previous customer service, BPO, or call center experience is an advantage but not mandatory.



Working Hours



  • Full-time role: 40 hours/week

  • Shifts may vary and could include weekends or evenings based on business needs.

  • Flexible scheduling available for high performers.



Knowledge, Skills, and Abilities



  • Excellent interpersonal and communication skills.

  • Ability to work independently and as part of a remote team.

  • Strong problem-solving abilities and attention to detail.

  • Adaptability to different software tools and customer service technologies.

  • High degree of emotional intelligence and cultural sensitivity.



Benefits



  • 100% Remote Work – no commuting required.

  • Competitive monthly salary with performance-based incentives.

  • Paid training and development opportunities.

  • Internet and remote work setup allowance.

  • Health and wellness support (based on region).

  • Fast-track growth opportunities for top performers.

  • Friendly and inclusive remote work culture.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we’re committed to helping people begin and grow their careers from anywhere. We offer a remote-first work culture that values flexibility, continuous learning, and performance. Whether you're just starting out or looking for your next big opportunity, we provide the platform and support you need to succeed.



How to Apply


Ready to jumpstart your remote career? Click the Apply Now button or send your updated resume to us with the subject line “Remote Customer Service Job Application”. Shortlisted candidates will be contacted for a virtual interview.

Apply Now

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