Part-Time Remote Customer Service Jobs in the UK - Ideal for Students

Fresher Jobs Hub

Available Locations: Dyce, Scotland

Job Description

Job Summary:


Fresher Jobs Hub is seeking motivated and enthusiastic individuals for part-time remote customer service roles based in the UK. This position is ideal for students or anyone looking to earn a steady income while maintaining flexibility. The role involves providing exceptional customer support, resolving queries, and delivering solutions with a positive attitude, all from the comfort of your own home.



Key Responsibilities:



  • Provide prompt, accurate, and courteous responses to customer inquiries via phone, email, and live chat.

  • Assist customers with product information, order tracking, and issue resolution.

  • Maintain a high level of professionalism while engaging with customers, ensuring a positive customer experience.

  • Handle customer complaints or concerns effectively and escalate complex issues when necessary.

  • Ensure customer data is accurately updated in the system.

  • Work with internal teams to resolve customer issues and ensure satisfaction.

  • Meet daily and weekly performance targets, including response times and customer satisfaction ratings.



Required Skills and Qualifications:



  • Excellent written and verbal communication skills.

  • Strong problem-solving abilities and attention to detail.

  • A reliable internet connection and a working knowledge of customer service software.

  • Ability to multitask and handle a high volume of inquiries.

  • Self-motivated with the ability to work independently and as part of a remote team.

  • Basic computer skills, including proficiency in Microsoft Office and web-based tools.

  • Positive and patient demeanor when dealing with customers.

  • Availability to work flexible hours.



Experience:



  • No prior experience required, though customer service or related experience is a plus.

  • Ideal for students looking to gain work experience while studying.



Working Hours:



  • Part-time (15-25 hours per week).

  • Flexible hours, with the ability to choose shifts that suit your schedule (evening and weekend shifts available).



Knowledge, Skills, and Abilities:



  • Strong communication and interpersonal skills.

  • Ability to effectively manage time and prioritize tasks.

  • A customer-centric mindset with the ability to handle challenging situations professionally.

  • Basic understanding of customer service principles and practices.

  • Adaptability to changing processes and technology.

  • Knowledge of CRM software or the ability to quickly learn new systems.



Benefits:



  • Flexible working hours – great for students and those with other commitments.

  • Work from the comfort of your own home.

  • Competitive hourly wage with opportunities for performance-based incentives.

  • Gain valuable experience in customer service and improve communication skills.

  • Supportive team environment and ongoing training.

  • Possibility of transitioning to full-time opportunities based on performance.



Why Join Fresher Jobs Hub:



  • Work-Life Balance: Enjoy the freedom of working remotely, with flexible hours that fit around your lifestyle.

  • Career Development: Gain hands-on experience in customer service, a skill that’s highly transferable to other industries.

  • Supportive Environment: At Fresher Jobs Hub, we value our employees and offer continuous support to help you succeed.

  • Student-Friendly: This role is designed to help students balance their studies with earning, without the need for any long-term commitment.



How to Apply:


To apply for this exciting opportunity, simply submit your resume and a brief cover letter detailing why you would be a great fit for the role. Include your availability and preferred working hours. Our recruitment team will review your application and contact you for an interview if you meet the qualifications.

Apply Now

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