Online Customer Service Jobs from Home - Flexible Hours in the UK

Fresher Jobs Hub

Available Locations: Dyce, Scotland

Job Description

Job Summary:


Fresher Jobs Hub is seeking enthusiastic, motivated, and customer-centric individuals for the position of Online Customer Service Representative. This is a remote, flexible part-time/full-time role, offering the opportunity to work from the comfort of your home while delivering exceptional service to our customers. The successful candidate will be responsible for managing customer inquiries, resolving issues, and providing excellent customer support through digital channels. This role is ideal for individuals seeking flexibility and the opportunity to develop valuable skills in customer service.



Key Responsibilities:



  • Respond to customer inquiries and resolve issues via email, live chat, and other online communication platforms in a timely and professional manner.

  • Provide accurate product and service information to customers.

  • Maintain a positive and empathetic attitude towards customers at all times.

  • Handle and resolve customer complaints, ensuring customer satisfaction.

  • Update and maintain customer records in the company’s database.

  • Work closely with team members to ensure all customer issues are addressed.

  • Follow company policies and procedures to ensure consistent and efficient customer service.

  • Provide feedback and suggestions for improving customer service processes.

  • Escalate complex issues to the appropriate department or supervisor when necessary.



Required Skills and Qualifications:



  • Strong written and verbal communication skills.

  • Proficiency in using online customer service tools (e.g., live chat software, email management tools).

  • Good organizational skills with the ability to multitask.

  • Ability to remain calm and professional in stressful situations.

  • Excellent problem-solving skills.

  • Self-motivated and able to work independently.

  • Basic computer skills and familiarity with common office software (e.g., MS Office, Google Suite).

  • High school diploma or equivalent.



Experience:



  • No prior customer service experience is required, but experience in any customer-facing role is a plus.

  • Previous work in remote or flexible roles is advantageous.

  • Experience with online communication platforms, including live chat and email, is a plus but not essential.



Working Hours:



  • Flexible working hours, allowing you to choose shifts that suit your schedule.

  • Full-time and part-time positions are available.

  • Shifts may vary, and weekend availability is a plus.



Knowledge, Skills, and Abilities:



  • Knowledge: Understanding of basic customer service principles and practices.

  • Skills: Proficient in written communication, with an ability to articulate clear and concise responses.

  • Abilities: Ability to empathize with customers, manage multiple inquiries, and stay organized. Ability to adapt to new customer service technologies and practices.



Benefits:



  • Flexible Work Hours: Choose shifts that work best for you.

  • Remote Work: Enjoy the convenience and comfort of working from home.

  • Skill Development: Opportunity to gain valuable customer service experience and enhance communication skills.

  • Career Growth: Potential for advancement within the company for top performers.

  • Competitive Pay: Attractive hourly rates and performance-based incentives.

  • Work-Life Balance: Ideal for students, parents, or anyone seeking a flexible role.



Why Join Fresher Jobs Hub?


At Fresher Jobs Hub, we believe in providing opportunities for individuals to grow and succeed, regardless of prior experience. Our work-from-home positions offer the flexibility to work around your lifestyle, while being part of a supportive team. You will be equipped with the necessary tools and training to succeed in the role, ensuring both personal and professional development. If you’re looking for a rewarding career in customer service with the flexibility to choose your working hours, this is the perfect opportunity for you.



How to Apply:


To apply, please send your updated resume and a brief cover letter to us. In your cover letter, tell us why you would be a great fit for this role and how your skills align with the responsibilities listed. We look forward to hearing from you!

Apply Now

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