(Part-Time) Apple At-Home Advisor

Apple Inc

Available Locations: Hilton, New York

Job Description

Job Summary


Apple Inc. is seeking enthusiastic, tech-savvy, and customer-focused individuals to join our team as a Part-Time At-Home Advisor. In this remote support role, you will be the human connection between our products and customers, offering world-class service, troubleshooting, and support for Apple devices and services. You will represent the Apple brand with warmth, efficiency, and professionalism from the comfort of your home.



Key Responsibilities



  • Provide friendly and knowledgeable technical support to Apple customers via phone, chat, and email.

  • Troubleshoot hardware and software issues across Apple products, including iPhone, iPad, Mac, Apple Watch, and Apple services like iCloud and Apple Music.

  • Resolve customer concerns efficiently while maintaining Apple’s high standards for service quality and customer satisfaction.

  • Stay up to date on the latest Apple products and services to effectively assist customers.

  • Document customer interactions in Apple’s support systems with accuracy and detail.

  • Work collaboratively with team members and escalate complex issues as needed.

  • Uphold Apple’s brand values, ensuring every customer feels valued and supported.



Required Skills and Qualifications



  • Excellent communication skills (spoken and written) with a customer-first mindset.

  • Strong problem-solving and decision-making abilities.

  • Ability to multitask across systems and tools while actively engaging with customers.

  • Comfortable with learning and using new technology.

  • Self-motivated, reliable, and able to work independently in a home environment.

  • Quiet, distraction-free workspace with reliable internet connectivity.



Experience



  • Previous experience in customer support, technical assistance, or a help desk role preferred but not mandatory.

  • Familiarity with Apple products and services is a strong advantage.

  • Experience working remotely or in a virtual team setting is desirable.



Working Hours



  • Part-time schedule: 20–29 hours per week.

  • Flexible hours, including evenings, weekends, and holidays to meet customer needs.

  • Paid training provided (typically 4–6 weeks, part-time hours).



Knowledge, Skills, and Abilities



  • Basic technical knowledge of Apple’s ecosystem.

  • Active listening and empathy skills to understand and resolve customer concerns.

  • Strong organizational skills and attention to detail.

  • Ability to adhere to set performance metrics and quality standards.

  • Adaptable and comfortable working in a fast-paced, changing environment.



Benefits



  • Competitive hourly pay and performance incentives.

  • Paid training and continuous learning opportunities.

  • Employee discounts on Apple products and services.

  • Opportunities for internal career advancement within Apple.

  • Work-from-home convenience and work-life balance.

  • Supportive team environment and virtual engagement activities.



Why Join Apple Inc.?


At Apple, we don’t just create products — we create experiences. As a Part-Time At-Home Advisor, you become a vital part of our mission to deliver extraordinary service and make a real impact in the lives of customers worldwide. You’ll be part of a company known for its innovation, inclusivity, and commitment to personal and professional growth. Join us and bring your passion for helping people to a brand trusted by millions.



How to Apply


Interested candidates should apply through the official Apple Careers website: 🔗 https://jobs.apple.com Search for “At-Home Advisor – Part-Time” and select your preferred location and time zone. Follow the prompts to submit your application, including your resume and availability.

Apply Now

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