Chewy Remote Virtual Customer Care Representative

Chewy

Available Locations: Houston, Texas

Job Description

Job Summary:

Chewy, a leading online pet retailer, is seeking an enthusiastic and customer-focused Remote Virtual Customer Care Representative to join our team. In this role, you will play a crucial part in providing exceptional customer service to our valued customers. You will assist customers with their inquiries, resolve issues, and provide them with accurate information to ensure a positive experience. As a virtual representative, you will work remotely from the comfort of your home, contributing to our mission of delivering outstanding service in the pet care industry.

Key Responsibilities:

• Respond to customer inquiries via phone, chat, or email in a professional and timely manner.


• Assist customers with order-related issues, product information, and troubleshooting concerns.


• Resolve customer complaints by identifying the root cause, offering solutions, and following up to ensure satisfaction.


• Provide product recommendations and support for a variety of pet-related products, ensuring a personalized and positive experience.


• Maintain accurate customer records and interactions in the system to ensure follow-up and issue resolution.


• Collaborate with cross-functional teams to escalate complex issues and ensure customers' needs are met.


• Stay updated on product offerings, company policies, and industry trends to provide informed support.


• Maintain high-quality performance metrics, including customer satisfaction and first-call resolution rates.

Required Skills and Qualifications:

• High school diploma or equivalent; some college education preferred.


• Strong verbal and written communication skills with an ability to articulate thoughts clearly and professionally.


• Exceptional problem-solving skills and the ability to think critically when addressing customer concerns.


• Basic computer skills, including proficiency in Microsoft Office Suite and customer service software (CRM systems).


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Comfortable with technology and navigating through multiple online platforms and tools.


• High level of empathy, patience, and a genuine desire to help others.

Experience:

• Prior experience in a customer service role is highly desirable but not required.


• Experience in a virtual or remote work environment is a plus.


• Experience with e-commerce, retail, or pet care industries is an advantage.

Working Hours:

• Full-time and part-time positions available.


• Flexible working hours, including evenings, weekends, and holidays based on business needs.


• Ability to work from home, with a reliable internet connection and a quiet workspace.

Knowledge, Skills, and Abilities:

• Strong interpersonal skills and a customer-first mentality.


• Excellent time management skills and the ability to prioritize tasks effectively.


• Ability to stay calm and professional in high-pressure situations.


• Knowledge of pet care products and services is a plus but not required.


• Self-motivated and disciplined in a remote work environment, with the ability to work independently.

Benefits:

• Competitive hourly pay and performance-based bonuses.


• Health, dental, and vision insurance packages.


• Paid time off (PTO) and paid holidays.


• 401(k) retirement plan with company match.


• Employee discounts on Chewy products.


• Opportunities for career growth and professional development.


• A collaborative and supportive team environment.

Why Join Chewy?

At Chewy, we pride ourselves on providing a dynamic, inclusive, and rewarding work environment. Joining our team means being part of a company that cares about its employees and customers. We value a work-life balance and offer the flexibility of working remotely, while ensuring you have the support and tools you need to succeed. Our customer care team is passionate about pets and helping pet owners create the best experience for their furry family members. If you are eager to make a difference and thrive in a fast-paced, supportive environment, Chewy is the place for you.

How to Apply:

To apply, please submit your updated resume along with a brief cover letter explaining why you are the perfect fit for this role. You can apply directly through our careers portal at Chewy Careers. We look forward to hearing from you and potentially welcoming you to the Chewy family!