Remote Customer Support Specialist Work From Home

OneTech Associates

Available Locations: Austin, Texas

Job Description

Job Summary

OneTech Associates is seeking a dedicated and customer-oriented Remote Customer Support Specialist to join our growing team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, troubleshooting issues, and ensuring customer satisfaction. This is a remote position, offering the flexibility to work from home while maintaining high standards of service.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Troubleshoot technical and non-technical issues and guide customers to solutions.


• Maintain customer records by updating account information, tracking interactions, and noting outcomes.


• Resolve product or service issues by clarifying the customer's concern; determining the cause of the problem; selecting and explaining the best solution to solve the issue; and following up to ensure resolution.


• Ensure all customer issues are documented and escalated to the appropriate team when necessary.


• Stay updated on product knowledge and industry trends to provide the best support.


• Meet or exceed service level agreements (SLAs) and customer satisfaction goals.

Required Skills and Qualifications

• Excellent communication skills, both verbal and written.


• Strong problem-solving skills and attention to detail.


• Ability to handle high-volume customer inquiries in a fast-paced environment.


• Familiarity with CRM software and other customer service tools.


• Basic technical knowledge to assist with troubleshooting product or service issues.


• Ability to maintain professionalism and patience in difficult situations.


• Time management skills and the ability to prioritize tasks effectively.


• Comfortable with remote work and self-motivation.

Experience

• Previous experience in a customer support or service role is preferred.


• Experience with remote work environments is a plus.


• Familiarity with helpdesk or ticketing systems is a plus.


• Experience in troubleshooting technical issues is beneficial, but not required.

Working Hours

• This is a full-time remote position.


• Working hours may vary based on time zone, but flexibility is required to support customers during regular business hours and occasional evenings or weekends.


• Standard shifts are 8 hours per day, 5 days a week, with occasional overtime as needed.

Knowledge, Skills, and Abilities

• Strong understanding of customer service best practices.


• Ability to adapt to new software and technologies quickly.


• A calm, empathetic, and patient demeanor in all customer interactions.


• Proactive mindset to anticipate customer needs and resolve potential issues before they arise.


• Ability to work independently and manage time effectively in a remote setting.


• Knowledge of troubleshooting techniques for common software and hardware issues is a plus.

Benefits

• Competitive salary based on experience.


• Flexible work-from-home arrangements.


• Comprehensive health benefits package (medical, dental, vision).


• Paid time off (PTO) and paid holidays.


• Professional development opportunities.


• Access to ongoing training and career advancement resources.


• A supportive and collaborative work environment.

Why Join OneTech Associates?

OneTech Associates is a fast-growing company that values its employees and recognizes their contributions. As a Remote Customer Support Specialist, you will have the opportunity to work from home, offering a better work-life balance. You’ll also gain exposure to new technologies and have the opportunity to grow within a supportive team. Our commitment to providing excellent service means that you will be part of a team that is constantly innovating and improving, ensuring the best customer experience possible.

How to Apply

To apply, please submit your resume and a cover letter outlining your qualifications and why you're a perfect fit for the role. We look forward to learning more about you and how you can contribute to the success of OneTech Associates. Apply today and join a company that prioritizes innovation, customer satisfaction, and employee development!