Part-Time Weekend Customer Support Representative
OneTech Associates
Available Locations:
Washington, Washington, D.C.
Job Description
Job Summary: OneTech Associates is looking for a highly motivated and customer-focused Part-Time Weekend Customer Support Representative to join our dynamic team. This is an excellent opportunity for individuals seeking flexible working hours while contributing to providing outstanding customer service. As a Customer Support Representative, you will handle customer inquiries, resolve issues, and deliver exceptional service that ensures customer satisfaction. You will play a key role in strengthening our relationships with our customers and enhancing their overall experience.
Key Responsibilities:
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Resolve customer issues, complaints, and concerns with a high level of professionalism and empathy.
- Ensure that customers receive prompt and efficient service by managing all customer interactions professionally.
- Keep accurate records of customer interactions and actions taken using our customer service management system.
- Work closely with other departments to address customer needs and escalate complex issues when necessary.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Contribute to customer satisfaction through active problem-solving and delivering solutions that meet customer expectations.
- Assist in tracking and reporting customer feedback to improve products and services.
Required Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think quickly on your feet.
- Customer-centric mindset with a passion for helping others.
- Ability to remain calm and professional when handling challenging situations.
- Proficiency in using customer service software, phone systems, and Microsoft Office.
- Comfortable working remotely and managing your time effectively.
- Ability to multitask and prioritize tasks in a fast-paced environment.
Experience:
- Prior experience in a customer service role is preferred, but not mandatory.
- Experience with customer support tools (Zendesk, Freshdesk, etc.) is a plus.
- Familiarity with troubleshooting common customer issues in a remote environment is beneficial.
Working Hours:
- This is a part-time position with weekend hours, including both Saturday and Sunday (specific hours to be discussed during the interview process). Flexibility with shifts is available.
Knowledge, Skills, and Abilities:
- Exceptional communication skills to handle both simple and complex customer queries.
- Ability to maintain a positive attitude and professional demeanor during interactions.
- Time management skills to ensure all tasks are completed efficiently within allotted work hours.
- Strong attention to detail and accuracy when documenting customer interactions.
- Ability to work independently while contributing to a collaborative team environment.
Benefits:
- Flexible weekend working hours to fit your schedule.
- Competitive hourly rate with the potential for performance-based bonuses.
- Opportunity to work remotely and enjoy work-life balance.
- Comprehensive training and continuous development to enhance your customer service skills.
- A positive and supportive team environment where your contributions are recognized.
- Access to employee discounts on various products and services.
Why Join OneTech Associates: OneTech Associates is a fast-growing company that values its employees and fosters a collaborative and innovative work culture. We are committed to providing the best customer service and ensuring our team has the support and resources they need to succeed. As a part-time employee, you’ll enjoy the flexibility to manage your weekends while still contributing meaningfully to our company’s success. Join our team to gain experience and grow professionally in a supportive environment that prioritizes your career development.
How to Apply: If you are ready to embark on this exciting opportunity, please submit your resume and a brief cover letter detailing why you are a good fit for the role. Applications can be submitted via our careers portal on the OneTech Associates website or emailed directly to us. We look forward to hearing from you and potentially welcoming you to our team!