(Live Chat Remote Jobs) American Airlines Customer Support Jobs (Data Entry)

American Airlines

Available Locations: Austin, Texas

Job Description

Job Summary:


American Airlines is seeking highly motivated and dedicated individuals to join our team as Live Chat Remote Customer Support Representatives. In this role, you will provide exceptional customer service and data entry support through live chat channels. As a representative, you will help our customers with inquiries, resolve issues, and maintain a high level of customer satisfaction. This is a work-from-home position, offering flexibility and the opportunity to be part of a world-class customer support team.



Key Responsibilities:



  • Customer Interaction: Respond to customer inquiries via live chat in a timely, professional, and courteous manner.

  • Issue Resolution: Address customer concerns, troubleshoot issues, and provide appropriate solutions or escalate to relevant departments as needed.

  • Data Entry: Accurately enter customer information and service details into the company database for record-keeping and follow-up.

  • Product Knowledge: Maintain a comprehensive understanding of American Airlines products, services, and policies to ensure effective assistance.

  • Customer Feedback: Collect customer feedback and relay information to management to help improve services.

  • Adherence to Protocols: Follow company guidelines and best practices to ensure consistency and quality in all customer interactions.

  • Team Collaboration: Work closely with other remote customer support representatives and management to meet team goals and objectives.



Required Skills and Qualifications:



  • Communication Skills: Excellent written communication skills with the ability to maintain a friendly and professional tone while chatting with customers.

  • Typing Speed: High typing speed with accuracy for quick data entry and communication.

  • Tech-Savvy: Comfortable with using live chat systems, customer support software, and other online tools.

  • Problem-Solving Ability: Strong problem-solving skills to assist customers with their inquiries and resolve issues effectively.

  • Attention to Detail: Ability to accurately enter data and maintain records.

  • Multitasking: Ability to handle multiple conversations and tasks at once without sacrificing quality.

  • Customer Service Experience: Previous experience in customer service or support roles is preferred.



Experience:



  • Required: At least 1-2 years of experience in a customer service or data entry role, preferably in a remote setting.

  • Preferred: Experience working with live chat or other real-time communication platforms.



Working Hours:



  • This is a flexible work-from-home position.

  • Full-time and part-time shifts are available.

  • Shifts may include evenings, weekends, and holidays based on operational needs.



Knowledge, Skills, and Abilities:



  • Knowledge: Strong understanding of customer service best practices and American Airlines' products and services.

  • Skills: Excellent written communication, typing, and data entry skills.

  • Abilities: Ability to work independently in a remote setting while adhering to company guidelines and meeting performance standards.



Benefits:



  • Flexible Work Environment: Enjoy the benefits of working from the comfort of your home.

  • Health Benefits: Comprehensive health, dental, and vision insurance plans for eligible employees.

  • Paid Time Off: Generous paid time off, including holidays and vacation days.

  • Career Development: Opportunities for career growth and advancement within American Airlines.

  • Employee Discounts: Access to exclusive travel discounts for employees and their families.

  • Wellness Programs: Access to wellness programs that promote physical and mental health.



Why Join American Airlines:



  • Global Reach: Join a leading global airline that connects people worldwide.

  • Supportive Work Culture: We value and invest in our employees by providing a supportive, inclusive, and collaborative work environment.

  • Growth Opportunities: We offer plenty of room for career advancement and growth within the company.

  • Innovation & Excellence: As part of American Airlines, you will be at the forefront of providing exceptional customer service in the travel industry.



How to Apply:


Interested candidates are invited to apply by submitting their resume and a cover letter highlighting their relevant experience. Please visit our careers page on the American Airlines website to apply directly. Be sure to include any previous customer service experience and your availability for shifts.

Apply Now

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