Remote UPS Customer Support AND Data Entry Executive

UPS

Available Locations: Strongsville, Ohio

Job Description

Job Summary


UPS is seeking dedicated and detail-oriented professionals to join our growing remote team as Customer Support and Data Entry Executives. This dual-role opportunity combines front-line customer service responsibilities with data entry and administrative support. As the first point of contact for our valued customers, you will ensure timely resolution of inquiries while also maintaining accurate logistics and delivery data in our systems. This is an excellent opportunity for candidates looking to build a long-term remote career with a globally trusted logistics leader.



Key Responsibilities



  • Respond promptly and professionally to customer inquiries via phone, email, and chat.

  • Assist customers with tracking packages, processing delivery issues, and addressing general questions.

  • Accurately input, update, and maintain customer and shipping information in internal databases.

  • Coordinate with internal departments to resolve delivery, billing, or system-related concerns.

  • Monitor system queues and manage open support tickets to ensure timely resolution.

  • Prepare and maintain records of customer interactions, transactions, comments, and complaints.

  • Ensure data confidentiality and security in line with UPS standards and data protection policies.

  • Participate in virtual training sessions and team meetings to stay updated on process changes and service updates.



Required Skills and Qualifications



  • High school diploma or equivalent (Bachelor’s degree preferred).

  • Excellent written and verbal communication skills in English.

  • Strong attention to detail and organizational skills.

  • Ability to handle sensitive customer issues with empathy and professionalism.

  • Proficient in Microsoft Office (especially Excel and Word) and comfortable learning new software.

  • Ability to multitask and manage time effectively in a fast-paced environment.

  • Reliable internet connection and a quiet home workspace.



Experience



  • Minimum of 1 year of experience in a customer support, data entry, or administrative role preferred.

  • Freshers with strong communication skills and computer literacy are encouraged to apply.



Working Hours



  • Flexible remote shifts available, including:



    • Full-time (8-hour shifts)

    • Part-time (4-hour shifts)

    • Morning, afternoon, evening, and weekend shifts based on business needs.



  • Must be available to work in a rotating schedule and during peak seasons (e.g., holidays).



Knowledge, Skills and Abilities



  • Familiarity with logistics or e-commerce operations is a plus.

  • Basic understanding of CRM platforms and ticketing systems.

  • Ability to work independently and as part of a remote team.

  • Problem-solving mindset with a focus on customer satisfaction.

  • Adaptability to evolving business tools and communication methods.



Benefits



  • Competitive hourly pay + performance incentives.

  • Fully remote work model.

  • Paid training and onboarding.

  • Opportunities for internal growth and career advancement at UPS.

  • Health and wellness support for full-time roles (medical, dental, vision).

  • Paid time off, holidays, and employee discounts.



Why Join UPS?


UPS is not just a global logistics powerhouse – it's a workplace that values integrity, innovation, and inclusion. By joining our remote team, you become part of a culture that encourages growth, embraces technology, and rewards dedication. Whether you’re starting out or looking to build a career from home, UPS offers the tools, training, and support you need to succeed.



How to Apply


To apply for this role, please submit your updated resume and a brief cover letter explaining your interest and availability via the UPS Careers Portal or email your application to us (example). Shortlisted candidates will be contacted for a virtual interview and skills assessment.

Apply Now

Similar Jobs