Cigna Customer Service Representative - Remote Opportunity

Cigna

Available Locations: Texas City, Texas

Job Description

Job Summary


As a Customer Service Representative at Cigna, you will be the frontline ambassador for one of the leading global health services companies. This remote role is designed for individuals who are passionate about delivering exceptional service and support to our customers. You will handle inquiries, resolve issues, and provide accurate information regarding health plans and benefits, ensuring that customers have a seamless and positive experience with Cigna. This position offers an opportunity to work in a dynamic, supportive environment while contributing to the health and well-being of individuals and families.



Key Responsibilities



  • Provide timely, accurate, and empathetic responses to customer inquiries via phone, email, or chat.

  • Assist customers with understanding their health benefits, claims, coverage options, and billing questions.

  • Identify and resolve customer concerns, escalating complex issues when necessary to the appropriate department.

  • Document customer interactions accurately and thoroughly in the company’s CRM system.

  • Maintain up-to-date knowledge of Cigna’s products, services, policies, and procedures.

  • Collaborate with internal teams to ensure a smooth customer journey and continuous improvement of service delivery.

  • Uphold company standards for confidentiality and compliance with healthcare regulations.



Required Skills and Qualifications



  • High school diploma or equivalent; associate or bachelor’s degree preferred.

  • Proven experience in customer service, preferably in healthcare, insurance, or related fields.

  • Excellent verbal and written communication skills.

  • Strong problem-solving abilities with attention to detail.

  • Ability to handle sensitive information with integrity and discretion.

  • Proficiency in using computers and CRM software.

  • Ability to work independently and manage time effectively in a remote environment.



Experience



  • Minimum 1-2 years of customer service experience, ideally in the healthcare or insurance sector.

  • Experience working remotely or in a virtual team environment is highly desirable.



Working Hours



  • Full-time position with flexible scheduling options.

  • Hours may include weekdays, weekends, and occasional evenings to accommodate customer needs.

  • Typical shifts vary but usually fall within business hours and may require adherence to a set schedule.



Knowledge, Skills, and Abilities



  • Deep understanding of customer service best practices and techniques.

  • Ability to remain calm and professional under pressure.

  • Strong organizational skills with the ability to multitask effectively.

  • Empathy and patience in dealing with diverse customer populations.

  • Technical proficiency with Microsoft Office Suite and customer management systems.

  • Strong listening skills and ability to communicate complex information clearly.



Benefits



  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • Retirement savings plan with company matching.

  • Paid time off including holidays, vacation, and sick leave.

  • Employee wellness programs and resources.

  • Opportunities for career development and internal advancement.

  • Fully remote work environment providing work-life balance.



Why Join Cigna?


Joining Cigna means becoming part of a mission-driven company dedicated to improving the health, well-being, and peace of mind of those we serve. You will work in a supportive and inclusive culture that values diversity, innovation, and continuous learning. Cigna offers a flexible remote work model that empowers you to balance your professional and personal life while contributing to a meaningful cause. Be part of a team where your work truly makes a difference every day.



How to Apply


Interested candidates are invited to submit their resume and a brief cover letter through the official Cigna careers portal or via the designated application link provided in the job listing. Please ensure your application highlights relevant customer service experience and your motivation for joining Cigna. Early applications are encouraged as hiring is ongoing.

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