Customer Support Associate - Cigna Healthcare (Work From Home)

Cigna

Available Locations: Austin, Texas

Job Description

Job Summary

As a Customer Support Associate at Cigna Healthcare, you will play a vital role in delivering exceptional service to our customers by addressing their healthcare-related inquiries and concerns. This fully remote position offers you the opportunity to join a leading global health service company, supporting members through clear communication, problem-solving, and empathy. You will act as the frontline ambassador for Cigna, ensuring customers receive timely, accurate, and compassionate assistance in navigating their healthcare plans and benefits.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding healthcare coverage, claims, benefits, and policy information.


• Guide customers through complex healthcare systems and explain plan details in a clear, understandable manner.


• Resolve issues related to billing, eligibility, and provider network concerns efficiently and accurately.


• Document all interactions thoroughly and update customer records in compliance with company policies and regulatory standards.


• Collaborate with internal teams such as claims, underwriting, and medical management to resolve escalated cases.


• Maintain up-to-date knowledge of Cigna’s healthcare products, services, policies, and relevant healthcare regulations.


• Identify opportunities to improve customer satisfaction and provide feedback to management for process enhancements.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.


• Strong communication skills, both verbal and written, with the ability to explain complex information clearly.


• Customer-centric mindset with empathy, patience, and professionalism in all interactions.


• Basic computer proficiency and ability to navigate multiple software systems simultaneously.


• Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment.


• Attention to detail and accuracy in data entry and documentation.


• Problem-solving skills with a proactive approach to resolving issues.

Experience

• Previous experience in customer service, preferably in healthcare, insurance, or a related field, is highly desirable.


• Experience working in a remote or virtual environment is an advantage.

Working Hours

• This is a full-time remote position with flexible scheduling options.


• Must be available to work during core business hours, including occasional evenings or weekends based on business needs.

Knowledge, Skills, and Abilities

• Comprehensive understanding of healthcare terminology and insurance concepts is a plus.


• Ability to remain calm under pressure and handle sensitive customer situations with discretion.


• Strong organizational skills to manage multiple cases and follow-ups effectively.


• Ability to work independently while maintaining team communication and collaboration.


• Adaptability to learn new technologies and systems quickly.

Benefits

• Competitive salary with performance-based incentives.


• Comprehensive health, dental, and vision insurance plans.


• Paid time off, including holidays and vacation.


• Retirement savings plan with company matching.


• Employee assistance programs and wellness initiatives.


• Training and development opportunities to support career growth.


• Work-from-home flexibility to promote work-life balance.

Why Join Cigna?

Joining Cigna means becoming part of a diverse, inclusive, and innovative healthcare company dedicated to improving the health, well-being, and peace of mind of the people we serve. We value our employees by fostering a supportive work environment that encourages professional growth and recognizes individual contributions. At Cigna, your work makes a real impact every day — helping customers access the care they need to live healthier lives.

How to Apply

Interested candidates are invited to submit their resume and cover letter through Cigna’s official careers portal at Cigna Careers or via the job listing on major job boards. Please ensure your application clearly demonstrates your relevant experience and why you would be an excellent fit for the Customer Support Associate role.