Cigna Call Center Representative - Full-Time Customer Service Role

Cigna

Available Locations: Houston, Texas

Job Description

Job Summary:


As a Call Center Representative at Cigna, you will be the frontline ambassador for our company, delivering exceptional customer service to our valued clients. You will handle inquiries, resolve issues, and provide timely assistance related to health insurance products and services. This role demands excellent communication skills, empathy, and a strong commitment to customer satisfaction. Joining Cigna means becoming part of a mission-driven organization dedicated to improving health outcomes and enhancing the customer experience through reliable support and personalized care.



Key Responsibilities:



  • Respond promptly and professionally to inbound customer calls, emails, and chats regarding insurance coverage, claims, billing, and policy information.

  • Assist customers in navigating health plans, benefits, and eligibility details.

  • Resolve customer concerns efficiently, escalating complex issues to appropriate departments when necessary.

  • Maintain accurate records of customer interactions, transactions, and feedback in compliance with company policies and regulations.

  • Educate customers on available products, services, and resources to enhance their understanding and satisfaction.

  • Collaborate with team members and supervisors to improve service quality and workflow.

  • Adhere strictly to confidentiality and data protection guidelines in all customer interactions.

  • Continuously update knowledge on company products, healthcare regulations, and industry trends.



Required Skills and Qualifications:



  • High school diploma or equivalent; associate or bachelor’s degree preferred.

  • Proven experience in customer service, preferably within healthcare, insurance, or call center environments.

  • Exceptional verbal and written communication skills with a clear, friendly phone presence.

  • Strong problem-solving ability and attention to detail.

  • Ability to handle high call volumes while maintaining professionalism and empathy.

  • Basic computer literacy and proficiency in CRM software and Microsoft Office applications.

  • Ability to work under pressure and manage multiple priorities effectively.

  • Strong interpersonal skills and a collaborative mindset.



Experience:



  • Minimum of 1-2 years’ experience in customer service roles, ideally in a health insurance or related industry.

  • Familiarity with health insurance terminology and processes is a strong advantage.



Working Hours:



  • Full-time position with flexible shift schedules including weekdays, weekends, and some holidays to accommodate customer needs.

  • Typical shifts range from 8 AM to 8 PM with possible overtime during peak periods.



Knowledge, Skills, and Abilities:



  • In-depth knowledge of customer service principles and practices.

  • Ability to quickly learn and apply company policies and healthcare regulations.

  • High level of emotional intelligence to handle sensitive situations professionally.

  • Strong organizational skills and ability to maintain detailed documentation.

  • Adaptability to evolving systems, technologies, and business processes.



Benefits:



  • Competitive salary with performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • Retirement savings plans with employer contributions.

  • Paid time off including vacation, sick leave, and holidays.

  • Employee assistance programs and wellness initiatives.

  • Opportunities for career advancement and professional development.

  • Supportive and inclusive work environment promoting work-life balance.



Why Join Cigna?


At Cigna, you’ll be part of a global health service leader that’s committed to making healthcare more accessible and affordable. Our culture thrives on diversity, innovation, and continuous improvement, empowering employees to bring their best selves to work every day. We invest in our people through training, leadership development, and comprehensive benefits, making us an employer of choice in the industry. Join Cigna to build a meaningful career where your work truly makes a difference in people’s lives.



How to Apply:


Interested candidates are encouraged to submit their updated resume and a cover letter highlighting their customer service experience and motivation to join Cigna. Applications can be submitted through Cigna’s official career portal or emailed to [insert application email]. Please include “Cigna Call Center Representative Application” in the subject line. Only shortlisted candidates will be contacted for further steps.

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