Remote Healthcare Customer Service Agent - Cigna Careers

Cigna

Available Locations: Washington, Pennsylvania

Job Description

Job Summary

Cigna, a global health service company dedicated to improving the health, well-being, and peace of mind of those we serve, is seeking a motivated and compassionate Remote Healthcare Customer Service Agent. In this role, you will act as the first point of contact for our valued customers, providing expert assistance and guidance regarding their healthcare benefits, claims, and coverage inquiries. You will work remotely, utilizing your excellent communication skills and healthcare knowledge to deliver a superior customer experience that aligns with Cigna’s mission of improving health outcomes.

Key Responsibilities

• Respond promptly and professionally to inbound customer inquiries via phone, email, or chat regarding health insurance plans, claims, benefits, and eligibility.


• Accurately interpret and explain complex healthcare coverage, policy details, and billing information to customers.


• Assist customers in resolving issues related to claims processing, network providers, and billing disputes.


• Document all customer interactions thoroughly and maintain accurate records in compliance with company policies and regulatory requirements.


• Collaborate with internal teams such as claims, underwriting, and case management to ensure timely resolution of customer concerns.


• Educate customers on available health and wellness programs, resources, and support services offered by Cigna.


• Maintain a high level of professionalism, empathy, and confidentiality while handling sensitive health information.


• Continuously update knowledge of healthcare regulations, industry trends, and Cigna’s products and services.

Required Skills and Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.


• Previous experience in healthcare customer service, insurance, or related fields is highly desirable.


• Strong understanding of health insurance concepts, claims processing, and medical terminology.


• Exceptional verbal and written communication skills with the ability to convey complex information clearly.


• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.


• Ability to multitask, prioritize, and manage time effectively in a remote work environment.


• Empathy, patience, and a customer-centric mindset with problem-solving abilities.


• Ability to maintain confidentiality and comply with HIPAA and other healthcare regulations.

Experience

• Minimum of 1-2 years of experience in a customer service role, preferably within healthcare or insurance sectors.


• Experience working remotely or in a virtual environment is an advantage.

Working Hours

• Full-time position with flexible scheduling options, including day, evening, and weekend shifts to accommodate customer needs.


• Ability to commit to a minimum of 40 hours per week.


• Overtime availability may be required during peak periods.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of healthcare insurance products and healthcare system dynamics.


• Strong analytical skills to assess customer needs and provide appropriate solutions.


• High attention to detail and accuracy in documentation and communication.


• Excellent interpersonal skills with the ability to work independently and as part of a remote team.


• Technical aptitude to navigate multiple computer systems and telecommunication tools simultaneously.

Benefits

• Competitive salary with performance-based incentives.


• Comprehensive health, dental, and vision insurance plans.


• Retirement savings plan with company match.


• Paid time off, holidays, and wellness programs.


• Opportunities for career growth and professional development.


• Work-from-home flexibility promoting work-life balance.


• Employee assistance programs and support resources.

Why Join Cigna?

At Cigna, we believe that healthcare is about more than just treatment—it’s about caring for the whole person. Join a purpose-driven company recognized for innovation, integrity, and a commitment to excellence in health services. As a Remote Healthcare Customer Service Agent, you will be part of a supportive and diverse culture that values your unique contributions and offers opportunities to grow your career in a flexible, remote work environment. Help us shape the future of healthcare by delivering compassionate and knowledgeable service to millions of customers nationwide.

How to Apply

Interested candidates are invited to submit their resume and a cover letter highlighting relevant experience through Cigna’s official careers website at www.cigna.com/careers or via job posting portals. Please ensure your application clearly demonstrates your qualifications for the Remote Healthcare Customer Service Agent role. Selected candidates will be contacted for further assessment and interviews.