Cigna Claims AND Billing Customer Support - Work From Home

Cigna

Available Locations: Whitehall, Pennsylvania

Job Description

Job Summary:


Cigna is seeking a motivated and detail-oriented Claims and Billing Customer Support professional to join our remote team. In this role, you will serve as a vital link between Cigna and our customers, assisting with claims processing, billing inquiries, and providing exceptional customer service. This position offers the flexibility of working from home while contributing to the healthcare industry by ensuring accurate claims handling and billing support. The ideal candidate is a problem-solver, excellent communicator, and has a strong commitment to accuracy and customer satisfaction.



Key Responsibilities:



  • Respond promptly and professionally to customer inquiries regarding claims and billing via phone, email, or chat.

  • Assist customers in understanding their insurance claims status, billing statements, and payment options.

  • Process and verify insurance claims in compliance with company policies and regulatory requirements.

  • Collaborate with internal teams including claims processing, billing, and providers to resolve issues efficiently.

  • Maintain detailed and accurate records of all customer interactions and transactions.

  • Identify and escalate complex cases to senior staff or appropriate departments as needed.

  • Provide guidance and support for billing disputes, payment plans, and claim denials.

  • Ensure confidentiality and security of customer information at all times.

  • Continuously update knowledge on Cigna products, services, policies, and industry standards.



Required Skills and Qualifications:



  • High school diploma or equivalent required; associate or bachelor’s degree preferred.

  • Proven experience in customer service, claims processing, or billing in healthcare or insurance sectors is highly desirable.

  • Strong verbal and written communication skills.

  • Ability to navigate multiple computer systems and software applications with ease.

  • Excellent problem-solving skills and attention to detail.

  • Empathy and patience in handling sensitive customer situations.

  • Ability to work independently in a remote environment while maintaining high productivity.

  • Basic knowledge of insurance terminology, medical billing, and claims processes is an advantage.



Experience:



  • Minimum 1-3 years of experience in customer support, claims, or billing roles, preferably in healthcare or insurance industries.

  • Experience working remotely or in a virtual team setting is a plus.



Working Hours:



  • Full-time position with flexible working hours to accommodate varying customer needs and time zones.

  • Standard shifts generally include weekday business hours, with occasional evening or weekend coverage based on business requirements.



Knowledge, Skills, and Abilities:



  • Strong organizational and multitasking capabilities.

  • Proficient in Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) software.

  • Ability to handle confidential information responsibly.

  • Strong interpersonal skills and ability to build rapport with customers quickly.

  • Ability to remain calm and professional under pressure.

  • Self-motivated and proactive in identifying solutions and improving processes.



Benefits:



  • Competitive salary and performance-based incentives.

  • Comprehensive health, dental, and vision insurance plans.

  • 401(k) retirement savings plan with company match.

  • Paid time off (PTO), including vacation, sick leave, and holidays.

  • Professional development and training opportunities.

  • Work-from-home flexibility promoting work-life balance.

  • Employee assistance programs and wellness resources.



Why Join Cigna?


At Cigna, we are committed to improving the health, well-being, and peace of mind of those we serve. Join a global healthcare leader that values diversity, innovation, and collaboration. We foster a supportive and inclusive work culture where your contributions make a meaningful impact every day. Enjoy the flexibility of remote work while advancing your career in a trusted company dedicated to excellence and integrity.



How to Apply:


Interested candidates are invited to submit their updated resume along with a cover letter highlighting relevant experience to our careers portal at Cigna Careers Website or email directly to recruitment@cigna.com with the subject line “Claims and Billing Customer Support - WFH Application.” Early applications are encouraged as we review candidates on a rolling basis.

Apply Now

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