Virtual Customer Care Coordinator - Cigna Health Insurance

Cigna

Available Locations: Strongsville, Ohio

Job Description

Job Summary


Cigna Health Insurance is seeking a dedicated and compassionate Virtual Customer Care Coordinator to join our dynamic team. This role is essential in delivering exceptional support and guidance to our members, ensuring they have a seamless and positive experience with their health insurance services. As a Virtual Customer Care Coordinator, you will serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and facilitating access to healthcare benefits in a timely and professional manner. This position offers a unique opportunity to work remotely while making a meaningful impact on the lives of our members.



Key Responsibilities



  • Provide empathetic, clear, and accurate assistance to Cigna members via phone, email, and chat regarding insurance benefits, claims, coverage, and eligibility.

  • Coordinate and schedule appointments, follow-ups, and referrals to healthcare providers as needed.

  • Identify and escalate complex issues to appropriate departments or specialists to ensure resolution.

  • Maintain detailed and accurate records of member interactions and case notes in company systems.

  • Collaborate with internal teams including claims, billing, and care management to support member needs.

  • Educate members on available resources, wellness programs, and preventive care options.

  • Monitor member satisfaction and provide feedback to improve service quality.

  • Adhere to all regulatory, compliance, and privacy guidelines, including HIPAA standards.



Required Skills and Qualifications



  • High school diploma or equivalent required; Bachelor’s degree preferred.

  • Prior experience in customer service, healthcare coordination, or insurance-related roles strongly preferred.

  • Excellent verbal and written communication skills with the ability to explain complex information clearly.

  • Strong problem-solving skills and the ability to remain calm and professional in challenging situations.

  • Proficiency with computers, customer relationship management (CRM) software, and Microsoft Office Suite.

  • Ability to multitask and manage time efficiently in a fast-paced virtual environment.

  • Detail-oriented with strong organizational skills.



Experience



  • Minimum of 1-3 years in customer care or healthcare coordination, ideally within a health insurance or healthcare provider setting.

  • Experience working remotely or in a virtual team environment is a plus.



Working Hours



  • Full-time position with flexible scheduling options to accommodate various shifts, including some evenings and weekends as needed.

  • Standard working hours typically aligned with Eastern or Central Time zones.



Knowledge, Skills, and Abilities



  • Deep understanding of health insurance products, terminology, and healthcare systems.

  • Strong interpersonal skills and cultural sensitivity to engage effectively with diverse populations.

  • Ability to maintain confidentiality and handle sensitive information with discretion.

  • Self-motivated and able to work independently with minimal supervision.

  • Proactive attitude toward continuous learning and process improvement.



Benefits



  • Competitive salary and comprehensive health insurance packages including medical, dental, and vision.

  • 401(k) retirement savings plan with company match.

  • Paid time off, including vacation, sick leave, and holidays.

  • Employee wellness programs and resources.

  • Opportunities for professional growth and continuing education.

  • Flexible remote work environment promoting work-life balance.

  • Employee Assistance Program (EAP) for mental health and counseling support.



Why Join Cigna?


At Cigna, you’re more than an employee—you’re a vital part of a team committed to improving the health, well-being, and peace of mind of millions of people worldwide. We foster a supportive and inclusive culture where innovation, collaboration, and employee development are highly valued. Join us and make a real difference in people’s lives every day, while advancing your career in a rewarding and flexible work environment.



How to Apply


Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the position via Cigna’s official careers portal: www.cigna.com/careers Please include "Virtual Customer Care Coordinator – Remote" in the subject line of your application.

Apply Now

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