Remote Pharmacy Customer Service Representative - Cigna

Cigna

Available Locations: Austin, Texas

Job Description

Job Summary


At Cigna, we are committed to improving the health, well-being, and peace of mind of those we serve. As a Remote Pharmacy Customer Service Representative, you will play a vital role in delivering compassionate and reliable service to our customers. You will serve as a key point of contact, assisting customers with prescription orders, benefits, billing inquiries, and more. This position is ideal for individuals who are empathetic, detail-oriented, and thrive in a fast-paced, remote work environment.



Key Responsibilities



  • Provide responsive and accurate information to pharmacy benefit customers via phone, email, or chat.

  • Assist customers with prescription refills, prior authorizations, benefit explanations, and order tracking.

  • Resolve customer concerns related to claims, coverage, copays, and medication delivery.

  • Navigate multiple systems and tools simultaneously while maintaining clear communication and documentation.

  • Ensure compliance with HIPAA and all other relevant healthcare regulations.

  • Collaborate with internal teams including pharmacists, billing, and technical support.

  • Meet or exceed established performance and quality standards.



Required Skills and Qualifications



  • High school diploma or equivalent is required; college degree preferred.

  • Strong verbal and written communication skills.

  • Proficiency with computers and the ability to learn new systems quickly.

  • Ability to remain calm, empathetic, and professional in high-pressure situations.

  • Attention to detail and a high level of accuracy in data entry and record-keeping.

  • Strong problem-solving and critical thinking skills.

  • Must have a quiet, distraction-free workspace with reliable internet access.



Experience



  • Minimum of 1 year of customer service experience required; healthcare or pharmacy experience is a plus.

  • Experience handling high call volumes and working in a metrics-driven environment preferred.

  • Prior remote work experience is advantageous.



Working Hours



  • Flexible scheduling available; includes weekday and occasional weekend shifts.

  • Shifts typically fall between 8:00 AM – 8:00 PM (based on time zone and business needs).

  • Full-time (40 hours/week) and part-time roles available.



Knowledge, Skills, and Abilities



  • Understanding of pharmacy terminology, prescription processes, and insurance plans is a plus.

  • Familiarity with pharmacy systems, CRM tools, and call center software (preferred but not required).

  • Excellent time management skills and ability to work independently.

  • Commitment to maintaining patient confidentiality and security protocols.



Benefits



  • Competitive hourly wage and performance-based incentives.

  • Comprehensive health, dental, and vision insurance.

  • Paid time off, holidays, and sick leave.

  • 401(k) plan with company match.

  • Employee assistance program (EAP).

  • Career growth and development opportunities.

  • Equipment and training provided for remote work setup.



Why Join Cigna?


Cigna is a global health services leader committed to making healthcare more accessible and affordable for all. When you join our team, you become part of a purpose-driven organization focused on helping people live healthier, more secure lives. We foster a diverse and inclusive culture that values innovation, integrity, and compassion. Here, your voice matters, your work has impact, and your career is supported at every step.



How to Apply


Ready to make a meaningful difference from the comfort of your home? Click the "Apply Now" button on the official Cigna careers website or visit careers.cigna.com and search for "Remote Pharmacy Customer Service Representative" to submit your application.

Apply Now

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