Cigna Healthcare Call Center Associate - Hiring Now

Cigna

Available Locations: Washington, Pennsylvania

Job Description

Job Summary


Cigna, a global leader in health services, is looking for enthusiastic and customer-focused Call Center Associates to join our growing team. In this role, you will serve as the first point of contact for our customers, delivering exceptional service and resolving inquiries with empathy, accuracy, and efficiency. You will play a key role in ensuring our members feel supported and informed about their health care options.


This is a fantastic opportunity to build a meaningful career in healthcare support while working from the comfort of your home.



Key Responsibilities



  • Answer inbound calls from customers regarding healthcare coverage, claims, billing, and general service inquiries.

  • Provide clear, accurate information and empathetic assistance based on customer needs.

  • Document all customer interactions in our system according to standard procedures.

  • De-escalate complex situations with professionalism and empathy.

  • Follow up on customer issues to ensure timely and satisfactory resolution.

  • Maintain compliance with HIPAA and company privacy policies.

  • Collaborate with internal teams to ensure excellent service delivery.



Required Skills and Qualifications



  • High school diploma or GED required; associate or bachelor’s degree is a plus.

  • Strong verbal and written communication skills.

  • Proficiency in basic computer operations and typing.

  • Ability to multitask in a fast-paced environment.

  • Exceptional problem-solving and active listening skills.

  • Professional phone etiquette and a friendly attitude.

  • Must have a quiet and distraction-free home workspace with reliable internet access.



Experience



  • Minimum of 1 year of experience in a customer service or call center role, preferably in the healthcare or insurance industry.

  • Familiarity with health insurance terminology and benefits is a plus.

  • Experience working remotely is beneficial but not mandatory.



Working Hours



  • Full-time positions available with flexible schedules.

  • Shifts may include mornings, evenings, and occasional weekends or holidays.

  • 8-hour shifts with scheduled breaks; schedules will be discussed during the hiring process.



Knowledge, Skills, and Abilities



  • Knowledge of healthcare insurance products and terminology (training provided).

  • Ability to work independently and manage time effectively.

  • Strong attention to detail and organizational skills.

  • Resilience under pressure and a genuine desire to help people.

  • Basic understanding of CRM systems or willingness to learn.



Benefits



  • Competitive base salary with performance bonuses.

  • Health, dental, and vision insurance.

  • 401(k) with company match.

  • Paid time off (vacation, holidays, and sick leave).

  • Tuition reimbursement and professional development opportunities.

  • Employee wellness programs and mental health resources.

  • Work-from-home flexibility and work-life balance.



Why Join Cigna


At Cigna, we are on a mission to improve the health, well-being, and peace of mind of those we serve. As a Call Center Associate, you’ll be part of a supportive team that values compassion, integrity, and growth. This is not just a job—it’s a chance to make a difference in people’s lives every day. With ample opportunities for advancement, continuous training, and a diverse, inclusive environment, your career will thrive here.



How to Apply


Ready to join one of the most respected names in healthcare?


Click on the “Apply Now” button on our careers page or visit: www.cigna.com/careers Search for "Healthcare Call Center Associate" and submit your resume and application online.


Applications are reviewed on a rolling basis—don’t miss your chance to start a rewarding remote career with Cigna!

Apply Now

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