Remote Evening Customer Service Representative - Work From Home

Hospital Jobs

Available Locations: San Benito, Ohio

Job Description

Job Summary


Hospital Jobs is seeking an empathetic, organized, and self-driven Remote Evening Customer Service Representative to join our virtual support team. In this critical frontline role, you will assist patients, families, and healthcare partners with inquiries related to hospital services, scheduling, billing, and general support — all from the comfort of your home. This is an excellent opportunity for individuals looking to build a meaningful career in the healthcare support industry without needing prior clinical experience.



Key Responsibilities



  • Handle inbound and outbound customer service calls and emails regarding patient services.

  • Provide accurate information related to hospital departments, appointment availability, and patient records (within HIPAA guidelines).

  • Assist patients with scheduling, rescheduling, or canceling appointments.

  • Guide customers through online portals or documentation procedures.

  • Escalate urgent or complex issues to the appropriate department or supervisor.

  • Maintain detailed and accurate records of all customer interactions.

  • Uphold a compassionate, professional tone in every interaction.

  • Meet performance metrics including response time, resolution rate, and customer satisfaction.



Required Skills and Qualifications



  • Excellent verbal and written communication skills.

  • Ability to remain calm and empathetic under pressure.

  • Strong problem-solving and multitasking abilities.

  • Comfortable with using computers, CRM tools, and virtual communication platforms.

  • High-speed internet connection and a quiet, dedicated workspace.

  • Ability to type 40+ WPM with accuracy.



Experience



  • Required: Minimum 6 months of experience in a customer-facing or administrative role (call center, healthcare, retail, etc.)

  • Preferred: Experience in healthcare or medical customer service is a plus but not mandatory.



Working Hours



  • Evening Shifts: Typically between 4:00 PM to 12:00 AM (local time).

  • Flexibility for weekdays and weekends is preferred.

  • Full-time and part-time roles available (minimum 20 hours per week).



Knowledge, Skills, and Abilities



  • Understanding of healthcare-related terminology is helpful but not essential.

  • Ability to learn and adapt to healthcare software tools quickly.

  • Strong attention to detail and organizational skills.

  • Cultural sensitivity and the ability to communicate with diverse populations.

  • Self-motivation and the ability to work independently without supervision.



Benefits



  • Competitive hourly pay with evening differential rates.

  • Paid virtual training and onboarding.

  • Work-from-home flexibility with no commuting.

  • Employee wellness programs and mental health support.

  • Opportunities for career advancement in healthcare customer service.

  • Performance-based bonuses and incentives.



Why Join Hospital Jobs?


At Hospital Jobs, we believe that great service starts with great people. Join a supportive and inclusive remote team that values compassion, service excellence, and work-life balance. Whether you're seeking long-term remote stability or the first step into the healthcare field, we offer a rewarding environment where your voice matters and your contributions truly impact patient satisfaction.



How to Apply


Ready to support patients from the comfort of your home? Apply today by sending your updated resume to us with the subject line: Evening Customer Service Representative Application. Shortlisted candidates will be contacted for a virtual interview within 5–7 business days.

Apply Now

Similar Jobs