Remote Evening Chat Support Specialist - No Phone Calls

Hospital Jobs

Available Locations: Texas City, Texas

Job Description

Job Summary


Hospital Jobs is looking for a motivated and customer-focused Remote Evening Chat Support Specialist to join our virtual support team. This is a fully remote, non-phone customer service role, perfect for individuals who excel at written communication and enjoy helping others. You will handle live chat inquiries from patients, healthcare professionals, and job seekers visiting our platform. This role offers a supportive environment, flexibility, and the chance to work with a mission-driven organization committed to improving healthcare staffing.



Key Responsibilities



  • Provide real-time assistance to website visitors via live chat and messaging tools.

  • Address customer questions, resolve issues, and guide users through platform navigation.

  • Escalate technical or complex issues to the appropriate departments when needed.

  • Maintain a professional and empathetic tone in every interaction.

  • Accurately log chat transcripts and customer feedback for analysis and service improvement.

  • Collaborate with internal teams to ensure consistent and updated support documentation.

  • Meet daily performance benchmarks including response time, resolution rate, and customer satisfaction.



Required Skills and Qualifications



  • Excellent written communication skills with strong grammar and spelling.

  • Comfortable multitasking in a fast-paced digital environment.

  • Tech-savvy with the ability to quickly learn and navigate online platforms and CRM systems.

  • Strong problem-solving skills and attention to detail.

  • High level of professionalism, patience, and empathy in all customer interactions.

  • Ability to type at least 45 WPM with a high level of accuracy.



Experience



  • Minimum of 6 months to 1 year of experience in customer service, chat support, or a similar remote role.

  • Prior experience in the healthcare or job recruitment industry is a plus but not mandatory.

  • Freshers with exceptional communication and typing skills are welcome to apply.



Working Hours



  • Evening Shift: 4:00 PM – 12:00 AM (in your local time zone), Monday to Friday.

  • Weekend availability is a plus and may be occasionally required with prior notice.

  • Flexible shift rotations can be considered based on availability and performance.



Knowledge, Skills, and Abilities



  • Familiarity with chat platforms such as Zendesk, Intercom, or LiveChat.

  • Basic understanding of healthcare-related terminology is advantageous.

  • Ability to remain calm under pressure and handle sensitive information with confidentiality.

  • Self-motivated and capable of working independently in a remote setup.

  • Proactive attitude toward continuous learning and process improvement.



Benefits



  • 100% remote – work from the comfort of your home.

  • Competitive hourly pay with performance-based incentives.

  • Work-life balance with no phone calls required.

  • Paid training and continuous learning opportunities.

  • Growth opportunities within a supportive and inclusive work culture.

  • Access to wellness programs and online community resources.



Why Join Hospital Jobs?


At Hospital Jobs, we're not just connecting professionals to healthcare careers — we're building a healthier future. As a Remote Chat Support Specialist, you’ll play a vital role in creating a seamless experience for job seekers and employers across the healthcare sector. Join a forward-thinking company that values innovation, flexibility, and your contribution. Be part of a team that supports one another and works with purpose every day.



How to Apply


Interested candidates should submit their resume along with a brief cover letter explaining their suitability for the role. Apply now us with the subject line: "Evening Chat Support Application – [Your Name]". Shortlisted candidates will be contacted via email for a typing test and initial screening interview.

Apply Now

Similar Jobs